Legal Conditions

General terms and conditions

General Terms & Conditions

Free travel medical insurance

The following can benefit from free travel medical insurance: 

Customers registered in the My Bahia Principe loyalty program 

Stays between July 14, 2020 and  July 31, 2021. 

Hotel only reservations at with the travel safely rate for a minimum stay of 3 nights.

Guarantees and limits per Insured Party with Europ Assistance 

  • Medical care for COVID-19 
  • Medical expenses (surgical and pharmaceutical) up to €30,000 
  • Dispatch of doctor to the hotel 
  • Medical transfer of the sick and injured 
  • Extension of hotel stay due to illness or accident up to a maximum of 10 days (€100/day) 
  • Repatriation in case of death 

The insurance cover applies at the hotel from check-in to check-out.

For more information, click here

Guaranteed Best Online Price always guarantees the Best Online Price for its hotel reservations.

If after booking on you find a cheaper reservation on another website that is equal to the one you have made with us, you can claim a refund for the difference. In order to be eligible for the refund you must have a valid reservation via our website up to 72 hours prior to arrival. At the hotel (check-in)

If the price is non-refundable, you can apply for it up to 24 hours after confirmation.

Necessary conditions for applying the Guaranteed Best Online Price:

- The same hotel for the same room type, scheme, for the same dates, same number of guests and same currency.

- Taxes included.

- The applicant for the refund must be the same person as the one making the reservation.

Cases where the Guaranteed Best Online Price does not apply:

- It does not apply to other products such as tours, golf, vacation rentals, transfers or hotel+flight+transfer packages.

- Prices that are not online rates, group rates, company rates, negotiated rates, reservations with different cancellation conditions, agent rates, packaged or combined rates, flash sales, external loyalty programs, applied bonus rates, with discounts, free night offers, web auction bookings, "on request" bookings, private offers, bookings paid by financing.

To create an application, please email us at, indicating the following information:

- The booking locator.

- Link to third-party website offer. A minimum of two screenshots of the offer in the last booking step that meets the above conditions.

- You will receive a reply to your application within 48 hours.

Booking cancelation and modification policy due to COVID-19

As a consequence of the latest situation, here at we have changed our cancellation terms. We wish to offer our guests booking and cancelation conditions that are as flexible as possible.

Please contact our call center to manage your reservation.

You can contact our call center to manage your booking:

Modifications to booking

We will facilitate booking change to a later date

Cancelation of reservations

Depending on the rate of your booking:

Non Refundable Rate

If you were due to stay before April 30, you may cancel at no cost.

If your stay is from May 1 onwards, then the cancellation will be subject to costs.

"Clients whose hotel booking contracts have been cancelled due to the situations resulting from COVID19, will receive a voucher to be used within 1 year after the end of the state of emergency and its extensions, for an amount equal to tbe refund that would have corresponded.
After the validity period has expired, the client will be entitled to a full refund of all amounts paid in accordance with Royal Decree-Law  11/2020, dated March, 30"

Flexible Rate

If you made your reservation before March 5, cancellation is free up to 72 hours before your arrival.

If you made your reservation on or after March 5, cancellation is free up until the very day of your arrival.

If you do not cancel or change your reservation, and you fail to show up, you will be charged 100% of the price of the booking. This condition applies to all rates.

These measures will only be applied to bookings made at If you booked your stay through a travel agent, please contact them to manage any necessary changes.

Owing to the updating of the Bahia Principe Hotels & Resorts’ health and safety protocols, in response to the Covid-19 world pandemic, the services provided in our hotels’ facilities and published on the webpage may be altered and/or amended, check for availability in the hotel.

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