General terms, conditions and privacy
Means of Payment and Security
1. Full payment with credit card
Remember that at the hotel you must present the card you used to make the payment as well as your passport. The hotel reserves the right of admission.
We accept Visa, Mastercard, Discover and American Express for payment using a secure and encrypted connection. To make a reservation online we require full payment. When using a Debit or Credit card, daily balance limitations may be imposed by your bank. Prior to making your reservation please make sure that the maximum is not less than the balance due or the reservation cannot be confirmed.
2. Payment by Phone
Complete your reservation and make payment with a credit card by contacting us directly by phone. In this way we can split the payments so that your bank authorized the transaction.
Security in the Payment
1. VeriSign Certificate
All charges will appear as BPUSA on your credit card statement. BPUSA is owned by Grupo Pinero and has been independantly certified by VeriSign. This means that experts in credit card transaction security from an outside independent company not related to BPUSA or Grupo Pinero, have tested, confirmed and approved or our encrypted protocol of transmitting information; which guarantees confidentiality when sending your data.
2. Pages with the padlock icon = confidentiality
hen accessing the web pages that request personal information, the icon of a padlock will appear at the bottom of the browser window, as shown below with examples of Internet Explorer 7 and Mozilla Firefox 2.0
This signifies that the web browser recognizes these windows as secure areas and that the data exchanged with Bahia Principe Clubs and Resorts by way of this conduit is secure from being seen by third parties. The use of an encrypted protocol (SSL, Secure Sockets Layer) protects the information provided.
By practice, the data is automatically coded and can only be decoded by the recipient. All entities with whom we colaborate use this protocol for payments, gauranteeing maximum security with the handling of your data. Which is why confidentiality is ensured: of the data requested we only register what is necessary to make the reservation effective, the remainder received as encryped data by the bank entity.
3. HTTPS = SECURE AREA
The security of www.bahia-principe.com can also be recognized by viewing the address bar of your browser: once entering these web pages where personal data is requested, the address changes from http://www.bahia-principe.com to https://www.bahia-principe.com . This allows you to verify that you have accessed the secure conduit of payment which uses the SSL protocol (reflected by appearance of the S in the web adderess).
The Website's General Terms and Conditions of Use
Please review the complete rules and restrictions listed below. Some of these rules and restrictions will differ based upon the type of airfare you have booked. When you purchase the package, you agree to these rules and restrictions.
PACKAGE OVERVIEW BP USA Travel reserves the right to cancel your vacation packages if these do not meet the terms and conditions of the individual components making up the package.
You may not cancel any item without voiding the entire package.
You must call our reservations center at 1 (866)-28-BAHIA or 1 (866) 282-2442 to change or cancel your package.
Your credit card will be charged for the indicated amount at the time of booking.
A "cancellation" is defined as any change made to the name of a traveler when booked (e.g. a change from "J. Smith" to "John Smith") the substitution of one traveler in place of another, a reduction to the number in the party, and/or the termination of the entire trip. All other changes to a reservation constitute a revision.
No prices, flights, hotel, rental car, attractions and services availability, or dates of travel are confirmed until a required payment is received.
All travelers must travel on the same itinerary.
Delivery addresses must be street addresses. No P.O. boxes will be accepted. This does not apply to e-tickets (ticket-less travel).Electronic confirmation and documentation will be sent to the e-mail address listed on the My Account page.
Prices for vacation packages are subject to change without notice, and reservations are based on availability. BP USA Travel reserves the right to correct an error in any advertised price prior to your departure. The vacation package price does not include ground transportation unless otherwise specified in your itinerary.
It is the traveler’s responsibility, with no exception (including children), to have in order all personal and family documentation, as required by the country one is traveling to. It will be the traveler’s obligation to obtain the required visas, passports or any other documentation that may be needed in order to visit the country. Requirements may change, so please contact your travel agent for the latest details. U.S. citizens will require proof of citizenship when traveling outside of the continental U.S. It is the traveler’s responsibility to show proof of it. Be sure to carry with you one of the following when you check-in at the airport: Valid U.S. passport, or Original state-issued birth certificate an affixed or raised seal AND valid government issued photo I.D. (i.e., current drivers license).FAILURE TO COMPLY WILL RESULT IN DENIED BOARDING A valid U.S. passport is the preferred document of citizenship, as it speeds up immigration processing on your return to the United States. When traveling to certain countries, a valid passport is the ONLY acceptable proof of citizenship (see below). Please note that married women using a passport or birth certificate in their maiden name must bring alone a copy of their marriage certificate or risk being denied boarding. If you are not a U.S citizen, contact the consulate of the country to which you are traveling, for current proof of citizenship requirements.
Minors 17 and under require an original state-issued birth certificate with an affixed or raised seal or valid passport. We regret that we cannot accept unaccompanied minors on any of our vacations packages. Anyone traveling who has not reached 18 on their departure date will be denied boarding if not accompanied by an adult.
Dominican Republic: Law requires that children under 14, on the day of departure, traveling without either parent have a notarized letter stating that the parent(s) have given consent for the child to leave the country. If the child is traveling with only one parent, the letter is not necessary. If the child’s last name is different form the last name of the accompanying parent(s), proof of parentage is required. Parents name-changes must be documented (i.e. marriage certificate). If minor is 14-17 on the day of departure, they must hold either a valid passport or a valid, official photo ID along with their birth certificate.
Mexico: law requires that minors under 18 on the day of departure, traveling without both parents, have a notarized letter from the non-accompanying parent giving consent for the child to leave the country. If traveling without either parent, a notarized letter from both parents is required. If one parent is deceased, a copy of the death certificate is necessary. If the child’s last name is different from the last name of the accompanying parent(s), proof of parentage is required. Parent’s name-changes must be documented (i.e., marriage certificate).
Spain: Spanish requires that all US Citizens have a current US Passport valid for at least 6 months from date of travel.
Children under the age of 18 that travel with an adult, require a current US Passport valid for at least 6 months from date of travel. Children under the age of 18 that WITHOUT an adult, besides a current US Passport valid for at least 6 months from date of travel, also require a notarized letter, signed by both parents, allowing the child to travel, as well as information on the person in charge at the point of departure and arrival.
Failure to comply with the above requirements will result in denied boarding.BP USA Travel is not responsible if the traveler does not comply with the above mentioned requirements. For up-to-date information, please contact the consulate of the country you are to travel.
The children’s rate applies to children between 2 and 12 years old, using the child’s age when they arrive at the hotel.
U.S. Customs currently imposes an $800 limit per person on the value of duty-free goods you can bring into the country, from most countries. This amount does vary depending on the particular country to which you travel. Also you are restricted from bringing certain types of goods (e.g., vegetables, fresh fruit) back into the country. Ask your Travel Agent for the latest details and remember to save receipts for purchases made while on vacation.
If you plan to get married in your resort destination, be sure to check with the local tourist office and consulate of the country in which you are getting married for legal documents that may be required.
BP USA Travel will provide the services and facilities of your vacations package as described in your catalog and confirmed on your invoice. If you would prefer special arrangements other than those described, such as adjoining rooms or rooms on a lower floor, special meals or specific assistance needed, we will be glad to pass your special requests to the appropriate vendor on your behalf. However, since these request lie outside our contracts with our suppliers, BP USA Travel cannot guarantee that unless otherwise specified, these requests will be fulfilled.
Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can inform the air carrier. Although we will do our best to assist you, BP USA Travel cannot guarantee the availability of wheelchairs at all airports. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards may vary from property to property and country to country and are not within the control of BP USA Travel.
CREDIT CARDS AND TRAVELERS CHECKS:
Master Card, Visa and American Express Cards are accepted in most destinations. Most local banks and hotels provide a currency exchange.
The “Nights at Hotel” listed on your confirmation/travel voucher indicate the number of nights that your room has been reserved for you. If your return flight departs late evening, it is normal for your hotel to require that you check-out of your room at noon. In these cases a room may be available for storing hand baggage and for changing prior to departure. However, this is at discretion of the hotel.
DINING DRESS CODE:
Although casual dress is the standard by day, many resorts have dress code requirements for dinner. In many cases “casual yet elegant” dress is suggested for women. Men are required for to wear long pants (excluding jeans), proper footwear and shirts with sleeves. Most gourmet restaurants may require men to wear a jacket. Before you pack, be sure to check with your travel agent or visit our web site for detailed dress code information at your hotel.
VALUABLES AND PERSONAL ITEMS:
VALUABLES AND PERSONAL ITEMS ARE YOUR RESPONSIBILITY. Most hotels offer safety deposit box facilities. You may want to deposit cash, traveler’s checks, passports, jewelry and other valuables for security. Do not pack cash, medication jewelry, cameras, film, important documents or fragile items in your checked luggage.
Traveling to destinations, domestic or foreign, is rewarding and exciting. Tourist must be aware, however, that potential problems and risks to your personal safety could exist everywhere. Please use the same personal safety precautions and common sense in your vacation that would at home. Example: Apply sunscreen, don’t swim alone, avoid display of cash and be especially careful of low railings on hotel balconies. Avoid venturing out alone; beware of dark places and isolated areas… just as you would at home.
Two pieces of luggage may be checked in per person, and each cannot weight more than 50 lbs. Carry on baggage is limited to one bag per person (not heavier than 40 lbs), plus a personal item. PLEASE BE ADVISIED THAT
EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN. If accepted, there may be additional charges. Anyone attempting to check-in excess baggage should arrive at the ticket counters a minimum of 3 hours prior to departure, or may risk being denied boarding. Infants under the age two do not receive a separate baggage allowance. BP USA Travel accepts no liability for loss or damage to luggage, although maximum care will be taken to ensure safe handling. For details on baggage insurance, see your travel agent. Some airline companies limit or exclude responsibility. Some airline companies do not cover damages occurred to soft-cover luggage. The maximum responsibility for an airline in case of loss, damage or delay during check-in, is limited to $2500 per passenger in non-stop flights, and $9.07 per pound, with a maximum of 44 lbs, in case of international flights. These are the limits that will be applies unless that upon check-in there in a change in the charge.
BP USA Travel has made arrangements for international air transportation to your vacation destination via certified air carriers duly filed under D.O.T regulations. BP USA Travel reserves the right to substitute alternative aircraft if necessary.
TRAVELING WITH CHILDREN:
Infants under the age of two throughout the duration of their vacation fly & stay free, but must sit on an adult’s lap and do not receive a separate baggage allowance. Please note that some schedule airlines may charge infants for air related charges and some countries do charge infant departures taxes. Any such charges (by independent suppliers or governments) are the responsibility of the client. Restrictions may apply to “kids Stay, Play and Eat FREE” programs and most hotels require that children must be accompanied by full-paying adults and pay airfare. Policies vary by individuals hotels.
CONSTRUCTION AND NEW HOTELS:
All hotels undergo routine maintenance and renovations. In popular resort areas, there is considerable ongoing construction and BP USA Travel is not responsible for any interruption and/or inconvenience you may encounter as a result. At brand new hotels some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. If we are advised that significant work at your hotel will be in progress during your stay, or any major facilities will not be available, we will try to advice you or your agent, prior to departure.
We check and re-check prices and facts about the vacations we offer to ensure accuracy at the time of printing. Sometimes, however, you may find that prices have been changed or features we describe may become unavailable. Whenever possible, we will inform your travel agent about such changes. However, all prices ad descriptions in this catalog and our website are subject to change without notice. Some hotel room photographs in this catalog and website do not depict the standard room category. BP USA Travel is not responsible for omissions or errors.
For availability and confirmation of your chosen vacation package, see your Travel Agent who will handle all arrangements with BP USA Travel on your behalf. When making your package reservation with a charter flight, a deposit of $100 per person will be required. The remaining amount will need to be paid 45 days prior to departure. (If reservation is made with less than 45 days prior to departure, payment must be made upon reservation). If the vacation package is reserved with scheduled air, a $150 deposit plus the complete charge of the flight section. If the client does not comply with these terms and payments, BP USA Travel has the right to cancel the reservation. You can pay by check, money order or major credit card. Once your reservation is confirmed with BP USA Travel, the amendment and cancellation chargers as explained in the Fair Trade Contract will apply. Note: If any reservation by you or your travel agent includes children at a hotel that does not accept children, you will be denied at check-in at resort. You and your travel agent will be responsible for any cost.
Persons not included in the reservation must upon arrival pay the local rate to be included in the reservation. Please ensure that all people have been included in the reservation.
LAST MINUTE RESERVATIONS:
We advise you to book early for best choice and value. Late bookings incur additional cost for faxing, express delivery of tickets, and updating and confirming your accommodations. Therefore, we will charge a late booking fee of $10 per person on all reservations made 14 days or less before departure.
Contracted but non-utilized services will not be credited back to the client. Also, if the client misses his flight, the flight amount will not be credited and it will be his responsibility to find another flight.
IF YOU CHANGE YOUR BOOKING:
Any change to a booking requested more than 45 days prior to departure is subject to a $50 administration fee. A name correction, change of name, departure date or tour within 45 days of departure makes the booking subject to full applicable cancellation charges. Changing all names on file constitutes a cancellation. If rooming requirements are altered due to cancellation by one or more passengers, the passengers still traveling must pay the applicable rates for the accommodation to be occupied. Once travel has begun, no changes to the booking are permitted.
This brochure is prepared months in advance and occasionally an advertised facility is either modified of not available. Sometimes, even after confirming your booking, we may have to make changes to your holiday arrangements. Most changes will be minor; however, occasionally we must make a major change to your holiday prior to departure. In the instance that BP USA Travel has to make a major change to your holiday package, we will inform your travel agent immediately:These changes may include:
- Change of Destination
- Change of Departure or Return by more than 16 hrs
- Change of Standard Accommodation
- Increase in your package tour costs by more than 7% (unless government imposed)
- Change of the routine requiring additional traveler ID or documentation without sufficient time to obtain this documentation before departure
- If there is an error in published rates
If we make a major change we will advise you or your agent as soon as possible and you may: Accept the change as offered Select an alternative vacation with BP USA Travel as available at the applicable price Cancel your vacation completely with a full return of the price paid to BP USA Travel
Sometimes the accommodation reserved is not available for reasons such as unexpected maintenance problems or overbooking, and a substitute hotel of equal or greater quality is provided. If the hotel standard is downgraded, a refund for any difference in price would be issued. We reserved the right to change publish prices without notice or to pass a government imposed tax, transportation related fees or surcharges including those for fuel or currency fluctuations to the traveler.
Important Note: we may not be able to refund in full for changes made because of war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transports as well as flight delays due to weather or for mechanical reason, government action, close or congested airport or ports, supplier insolvency, and similar event beyond our control.
IF YOU MUST CANCEL:
The following charges apply from the date we are advised of cancellation for package (flights+hotel+transfers):
- more than 45 days $250 (loss of deposit)
- 31 to 44 days 50% of package price
- 30 to 0 days 100% of package price
These cancellation fees apply to charter packages and land-only. If a vacation package is reserved with scheduled air, 100% of the flight total may be charged. Cancellation charges included taxes, and or effective from the day that our call center, records your cancellation. BP USA Travel reserves the right to resell any cancel seats or accommodations without refund.
Cancellation/ change Policy for Groups
Charges will vary depending on the moment of notification
For groups with 40 or more guests
45-31 days Non refundable deposit
30-15 days 50% of the total
14 days- 0 days 100 % penalty
HOTEL ONLY CANCELATIONS POLICY:
Free of charge if the cancellation is made 3 days or more before your arrival date at the hotel.
You will be charged for one night if the cancellation is made 2 days before your arrival date at the hotel.
You will be charged for two nights if the cancellation is made the same day as your arrival date at the hotel or if you are a “no show.”
Non Refundable Rate:
If you cancel or change your reservation or don’t show up, you will be charged 100% of the booking cost.
Passport and Visa fees, port and embarkations fee, laundry, telephone calls, other items and services of a personal nature, tips to airport baggage handlers are not included in the price of your vacation. Departure/immigration taxes, passenger facility charges, September 11 Security Fee and any applicable fuel surcharges are not included and will be invoiced and collected with final payment. In some instances, departure taxes or tourist card fees are payable at the airport on your day of departure or arrival. We cannot be held responsible for sporting or other activities or optional tours sold locally, as these services are not operated by BP USA Travel. Tours featured are all at extra charge, subject to change and availability. Mention in our brochure does not imply our endorsement.
BP USA Travel and all the associate airlines issue tickets and vouchers to cover transportation, hotel and other services. Nor BP USA Travel or the associate airlines is responsible or liable for any loss or damaged baggage, content and/or possessions, act of negligence or omission in any airline, vehicle or through the act of default of any company, civil disturbance, war, weather conditions (hurricanes, or any other unforeseen natural disaster) quarantine, illness, political instability or any other cause that escape reasonable control. The airlines are not responsible for any complaint that arise from a connections with any other form of transportation or services that are part of this package, unless other wise specified in the passenger’s airline ticket. BP USA Travel or any other airline that we work with is not responsible for possible physical or emotional damages in relation to transportation, accommodations, or any other characteristic that has to do with this package.
BP USA Travel has agreements with airlines, hotels and suppliers in order to offer the bet service. We have followed all procedures to make sure that all agreements are satisfactory for your vacation. Nevertheless, we will not be held responsible for actions, or lack thereof, of 3rd parties which are outside our control. If you where to have any problems with any of these 3rd parties, we will offer you the most help that is within our reasonable control. Forces such as weather, government actions, mechanical problems, physical or mental problems, unable to obtain correct documentation, and many others, are outside our control. BP USA Travel is not responsible for physical or emotional damages caused by delays, turbulence, accidents or other unfortunate actions. We are only liable for any negligible action on our side.
All vacations are subject to the terms and conditions that are mentioned in these General Terms, and a reservation means the acceptance of the terms of this contract, including the settlement disputes under the laws of Florida and Texas, respectively. THIS CONTRACT WILL BE GONVERNED BY FLORIDA OR TEXAS LAW.
Our main intention is to keep you confirmed price at the time of reservation, nevertheless, there may be times when certain components will cause a price to increase. If this where to happen, you will be notified through your travel agent. Upon the new price (unless the increase is due to government imposes or fuel costs) the customer has the right to cancel the package without any penalty (except for the optional insurance, if contracted). This cancellation notification must be made no more than 7 days after the increase notification or before departure if the notification is made less than 7 days before departure. Please remember that we reserve the right to re-invoice in case we make a mistake in calculating your price.
Your travel agent will be able to inform you the last details of your flight at the moment of reservations. The details will also appear in your confirmation at the time you make your deposit. Flight tickets that are issued 2 to 4 weeks prior to departure date (except for last minute reservations) will also receive the detailed information. All times are subject to change. Prices and characteristics mentioned in this contract, as well as those in our webpage and advertisement, are subject to change without prior notification. Some hotel pictures do not show the standard category at the hotel.
Should you have a complaint while on vacation, please notify our Representative in resort who will make every effort to help you. If the matter cannot be settled on the spot, you must write to our Customer Relations Department within 28 days of the completion of your vacation. The few complaints that we receive are normally resolved by amiable settlement. If, however, we cannot agree, you are entitled to take the complaint to the legal authorities. We reserve the right to give any compensation in the form of vacation certificates, cash or credit card credit.
Please reconfirm your excursion and pick-up time with the Coming2 / Soltour representatives in the hotel lobby upon arrival at the destination.
-Free of charge if the cancellation is made 3 days or more before the date of the excursion.
-50% of the amount if the cancellation is made 2 days before the date of the excursion.
-100% must be paid if the cancellation is made in the 24 hours before the excursion or for a "no show"
-3 days or more: Free of charge if the cancellation is made 3 days or more before the date of the transfer
-2 days: 50% of the amount if the cancellation is made 2 days before the date of the tranfer
-Same day: 100% must be paid if the cancellation is made in the 24 hours before the transfer or for a "no show"
-3 days or more: Free of charge if the cancellation is made 3 days or more before the date
-2 days: 50% of the amount if the cancellation is made 2 days before the date
-Same day: 100% must be paid if the cancellation is made in the 24 hours before the date or for a "no show"
WE WILL GOLF YOU
- Free of charge if the cancellation is made 7 days or more before arrival date.
- 50% of the booking cost if the cancellation is made 2 days before your arrival date.
- 100% of the booking cost if the cancellation is made the same day of arrival or for a “no show.”
Guaranteed Best Online Price
Bahiaprincipe.com always guarantees the best online price for its hotel reservations, not applicable to other products like excursions, golf, holiday rentals, transfers or hotel+flight+transfer packages. If you find a reservation cheaper than our website’s on another one, we will refund the difference.
In order to be eligible for the refund you must have a valid reservation via our website up to 72 hours prior to arrival.
If the price is non-refundable, you can apply for it up to 24 hours after confirmation.
Necessary conditions for applying the guaranteed best online price:
- The same hotel for the same room type, diet, for the same dates, same number of guests and same currency.
- Data of included taxes
- The applicant for the refund must be the same person as the one making the reservation.
Cases where it does not apply:
Prices that are not online rates, group rates, company rates, negotiated rates, reservations with different cancellation conditions, agent rates, packaged or combined rates, flash sales, external loyalty programs, applied bonus rates, with discounts, free night offers, web auction reservations, "on request" reservations, private offers, reservations paid by financing.
To create an application, please email us at email@example.com, indicating the following information:
- Bahia-principe.com reservation reference
- Link to third-party website offer. A minimum of two screenshots of the offer in the last reservation step that meets the above conditions.
You will receive a reply to your application within 48 hours.
Free transfer policy
*From October 4, 2017 is an exclusive service for My Bahia Principe customers
The free shared transfer service will only apply to those customers who make a reservation on the website www.bahiaprincipe.com, for reservations made at least 15 days in advance.
Free transfers does not apply to bookings with special rates for groups or travel agents.
During the reservation process, the customer should notify us that he/she wishes to use the free transfer service and should provide basic information, such as: airline, flight time and number, arrival airport.
The free service will apply to:
Tenerife Sur Airport (TFS) - Bahia Principe Principe Tenerife - Tenerife Sur Airport (TFS)
Tenerife Sur Airport (TFS) - Bahia Principe Principe Costa Adeje - Tenerife Sur Airport (TFS)
Tenerife Norte Airport (TFN) - Bahia Principe San Felipe - Tenerife Norte Airport (TFN)
Palma de Mallorca Airport (PMI) - Bahia Principe Coral Playa - Palma de Mallorca Airport (PMI)
Palma de Mallorca Airport (PMI) - Piñero Tal - Palma de Mallorca Airport (PMI)
Palma de Mallorca Airport (PMI) - Piñero Bahia de Palma - Palma de Mallorca Airport (PMI)
(*) SHUTTLE SERVICE. Transfer service with a vehicle shared with other clients and making some stops. Economy service.
Sir Donald Sangster International Airport (MBJ) - Jamaica Hotels (*) - Sir Donald Sangster International Airport (MBJ)
(*) Grand Bahia Principe Jamaica, Luxury Bahia Principe Runaway Bay
Riviera Maya Hotels
Cancun International Airport (CUN) - Riviera Maya Hotels (**) - Cancun International Airport (CUN)
(**) Grand Bahia Principe Coba, Grand Bahia Principe Tulum, Luxury Bahia Principe Akumal, Luxury Bahia Principe Sian Kaan
Punta Cana Hotels
Punta Cana International Airport (PUJ) - Punta Cana Hotels (***) - Punta Cana International Airport (PUJ)
(***) Grand Bahia Principe Turquesa, Grand Bahia Principe Bavaro, Grand Bahia Principe Punta Cana, Luxury Bahia Principe Amabar, Luxury Bahia Principe Esmeralda, Luxury Bahia Principe Ambar Green, Luxury Bahia Principe Fantasia
Las Americas International Airport (SDQ) - Samana Hotels (****) - Las Americas International Airport (SDQ)
El Catey International Airport (AZS) - Samana Hotels (****) - El Catey International Airport (AZS)
(****) Grand Bahia Principe Portillo, Grand Bahia Principe Cayacoa, Luxury Bahia Principe Samana, Luxury Bahia Principe Cayo Levantado
Puerto Plata – Rio San Juan Hotels
Gregorio Luperon International Airport (POP) - Grand Bahia Principe San Juan - Gregorio Luperon International Airport (POP)
La Romana Hotels
La Romana International Airport (LRM) - Grand Bahia Principe La Romana / Luxury Bahia Principe Bouganville - La Romana International Airport (LRM)
Internet privacy statement
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our Internet information practices and the choices you can make about the way your information is collected and used on this Web site.
1. INFORMATION COLLECTION
When you browse www.bahiaprincipe.com and/or any Web site owned, operated, licensed or controlled by BP USA Travel Inc and have not registered for any online service from BP USA Travel Inc, you browse anonymously. Personal information such as your name, address, phone number, or E-mail address, is not collected as you browse. BP USA Travel Inc does, however, use "cookies" to collect information about how our site is used. Information, such as the server your computer is logged onto, your browser type, and whether you responded to an BP USA Travel, Inc hyperlink or E-mail, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to hyperlinks and E-mail offers as well as overall Web site activity.
2. IP ADDRESSES
BP USA Travel, Inc collects the IP addresses used to access our Web site and the dates and times of access. This information is used to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.
3. REGISTRATION FOR ONLINE PRODUCTS & SERVICES
In order to provide you with a particular product or service online, we may request that you voluntarily supply us with personal information, including your E-mail address, for purposes such as correspondence, site registration, submitting an application or booking request, placing an order, or participating in online surveys and/or contests and enabling us to provide an online product or service to you in an efficient manner. If you are known to us as a registered user of an BP USA Travel, Inc online product or service, we may combine information about your use of www.bahiaprincipe.com and/or any Web site owned, operated, licensed or controlled by BP USA Travel, Inc and the online product or service you utilize with certain other online and offline information we have about you as an BP USA Travel, Inc customer and information you have provided to us as well as information available from external sources in order to customize your online experience and present you with relevant online and offline offers and updates. We also may use a "cookie" to enable our server to recognize you as a registered BP USA Travel, Inc online service user when you re-enter our Web site.
4. DIRECT MAIL AND CUSTOMER INFO
If you would like to decline receiving BP USA Travel, Inc mail, if you would like information about your account, or if you have a question or concern, please call BP USA Travel, Inc at 1-866-28 BAHIA or CONTACT US by email.
5. Bahia Principe Hotels, will let Booklyng (www.booklyng.com) install some cookies on your device, specifically in your browser, gathering information regarding to your navigation on the site, in order to give you personalized offers and services.
You can find further information on Booklyng treatment of cookies at the following address:
Please read it carefully. In it you will find important information about the treatment of your personal data and the rights recognized by the current legislation on the subject.
You state that the information that you provide to us, now or in the future, is correct and truthful, and you agree to notify us of any changes to it. In the event of providing third-party personal data, you undertake to obtain the prior consent of those affected and to inform them of the contents of this policy.
In general, the fields in our forms that are marked as mandatory must be completed in order to process your applications.
Who is responsible for processing your data? The party responsible for processing the personal data collected on this website is:
Responsible party:BP USA TRAVEL, INC C.,
Tax ID code: 202709369
8726 NW 26 ST, Suite 24, Miami, Fl. 33172.
Data Protection Officer contact: firstname.lastname@example.org
Why do we process your data? The data of our users will be processed for the purposes of managing our relationship with them, processing and commercial follow-up of their reservations, provision of the services requested, attending to their requests and queries, administration and management of the security of the website, and compliance with our legal obligations. The data will also be processed for purposes of analysis and to improve the quality of our services.
The data will also be processed for internal administrative purposes of GRUPO PIÑERO, as well as for claims handling, quality assurance and reputation management purposes. This includes the analysis of consolidated booking data processed via the website. Likewise, your data will be treated for marketing purposes and commercial mailings relating to products and services of the companies of GRUPO PIÑERO (http://www.grupo-pinero.com/empresasdelgrupopinero) dedicated to leisure activities, tourism, hotel accommodation, transport, travel, catering, excursions and/or the sale and promotion of the use of property time-sharing arrangements.
How long do we keep your data? In general, we keep your data for the duration of your relationship with us and in any case for the periods specified in the applicable legal provisions, for example in accounting and tax matters, and for the time necessary to meet any liability arising from the processing. We will cancel your data when they are no longer necessary or relevant for the purposes for which they were collected. Any logs of access to restricted areas of the website will be canceled one month after their creation. Information relating to browsing will be deleted once the web connection is finalized and the statistics are completed. Data processed for commercial purposes will remain valid until you request their deletion.
Who can we share your data with? Your data will only be disclosed to third parties under legal obligation, with your consent or when your application or request involves such disclosure. For instance:
In order for the reservation to be processed correctly, it will be necessary to disclose the information provided to the destination hotels or to the companies whose services are included in the contracted service. This includes the communication to these companies of the bank card data that you have provided in the reservation to cover any possible penalties for cancellations or no-shows established in the fee conditions. The handling of your reservations necessarily implies the processing of the above-mentioned data, and therefore the process cannot be carried out if you object to the terms of disclosure. This may involve the transfer of your data to third countries when the aforementioned companies are located outside the European Economic Area.
If applicable, the data provided in the contact form may be communicated to the hotels or suppliers included in your query, and may involve the international transfer of your data, when these recipients are outside the European Economic Area.
Your data will also be communicated to MANAGEMENT HOTELERO PIÑERO, S.L., with registered office at Plaza Mediterráneo 5, 07014 Palma (Balearic Islands), Spain, for internal administrative purposes of GRUPO PIÑERO as well as purposes of claims management, marketing and commercial mailings at group level, quality and reputation management. This includes the analysis of consolidated booking data processed via the website.
Legal basis for processing. The basis for the processing of your data is the management of the legal relationship that is established with you, the provision of the services requested or contracted and compliance with legal obligations, especially the applicable regulations in accounting, tax and tourism matters.
The management of the website and Booking Platform security is based on the existence of a legitimate interest. The analysis of consolidated customer data, the compilation of statistics and the performance of quality and reputation control checks, the commercial follow-up of your requests and the sending of commercial correspondence are based on our legitimate interest for internal administrative purposes, as well as on the evaluation and promotion of our services.
The sending of commercial communications by electronic means is based on the consent of the data subject.
What are your rights? You have the right to obtain confirmation of whether or not we are processing your personal data and, if so, to access them. You may also request that your data be corrected if they are inaccurate or that incomplete data be completed, and you may also request that they be deleted if, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances, you may request a restriction on the processing of your data. In such cases, we will only process the data concerned for the purpose of formulating, exercising or defending claims or for the protection of the rights of others. Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise or defense of claims. Likewise, and under certain conditions, you may request the portability of your data so that they may be transmitted to another data controller.
You may revoke the consent you have given for certain purposes, without affecting the lawfulness of the processing based on your consent prior to its withdrawal, and file a complaint with the Spanish Data Protection Agency.
You may request to be removed from processing for commercial purposes by sending an email to the following address: email@example.com
To exercise your rights, you must send us a request accompanied by a copy of your national identity card or other valid document identifying you by regular mail or email to the addresses indicated in the section "Who is responsible for processing your data?".
For more information about your rights and how to exercise them, please visit the Spanish Data Protection Agency's website at http://www.agpd.es.
My Bahia Principe
My Bahia Principe (hereafter named, “the Program”) is a loyalty program belonging to BP USA TRAVEL, INC C., TIN no. 202709369 and with registered office in 8726 NW 26 ST, Suite 24, Miami, Fl. 33172. Click here to see the TERMS AND CONDITIONS.
Please read it carefully. In it you will find important information about how your personal information is processed and about your rights under current regulations on the matter.
Who is responsible for handling/processing your data?
The party responsible for handling/processing your data is BP USA TRAVEL, INC C., with Tax ID code 202709369 and registered address at 8726 NW 26 ST, Suite 24, Miami, Fl. 33172.
You can contact GRUPO PIÑERO's Data Protection Officer at firstname.lastname@example.org
What personal information do we collect?
The data used to create commercial profiles are obtained:
From the forms you've been asked to fill out and the requests/queries you make to hotels and companies of GRUPO PIÑERO, for example, reservations or requests for services.
From the information provided to these hotels and companies in order to contract our services.
From the information generated by your stays in our hotels and by the provision of contracted services.
From complaints by guests and customers of the group and from satisfaction surveys.
From profiles and analytics obtained from the browsing habits of users of the group's websites, whether registered or not. This may involve the use of browser tracking technologies (more information in our cookie policies).
From your participation in marketing campaigns, e.g. contests or promotions.
The categories of data we process typically consist of:
Identification and contact information.
Data on personal characteristics, such as gender, date and country of birth, nationality, marital status and language.
Economic and transaction data: data related to the history of reservations and stays in our hotels.
Data relating to the history of contact with the group.
Data relating to claims and complaints lodged: Name, origin of the complaint, type and reason for the complaint, contact identification data, contact location data (phone/cell no., email, etc.).
Data relating to customer preferences and profile, and commercial tracking data.
Consolidated data generated by website user browsing habits.
We NEVER process or include health data or other special categories of data, such as religion or beliefs, or payment method data, such as bank card data, in the profiles of our customers and users.
Why do we create profiles and for what purposes do we process this data?
The data we collect from the commercial profiles helps us to know and better understand our customers and users in order to improve their experience, through the analysis and improvement of the quality of our services and their customization, as well as that of our offers and commercial communications.
We make automated decisions based on the commercial profiles of our customers and users.
Who can we disclose your information to?
We will only disclose your information if required by law or with your prior consent.
Legal basis for processing
The creation of commercial profiles, the customization of our services and the sending of offers and personalized commercial communications are based on the consent requested, without the withdrawal of such consent conditioning the provision of the services contracted.
The sending of non-customized commercial communications, such as newsletters, and the use of quality statistics and surveys are based on our legitimate interest in the evaluation and promotion of our services.
How long will we keep your information?
Profiles and data processed for commercial purposes are kept active as long as the data subject does not withdraw his or her consent or request their deletion and, in any event, for the periods specified in the applicable legal provisions and for the time necessary to address any liability issues arising from such processing. The media on which the existence of your consent to the processing of your data for these purposes is recorded, such as signed forms, electronic form submission logs, check-in sheets, etc. will be kept for the entire duration of the processing and the applicable time limits.
What are your rights?
You have the right to obtain confirmation of whether or not we are processing your personal data and, if this is the case, to access such data. You may also request that your data be corrected if they are inaccurate or that incomplete data be completed, and you may also request that they be deleted if, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Under certain circumstances, you may request restrictions on the processing of your data. In such cases, we will only process the data concerned for the purpose of lodging, exercising or defending claims or for the protection of the rights of others.
Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In such cases, we will stop processing the data, except for compelling legitimate reasons that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.
However, you may at any time withdraw your consent and object to the processing of your data for direct marketing purposes, including for the purpose of commercial profiling. In such case we will stop processing your personal information for such purposes. Withdrawal of your consent shall not affect the lawfulness of processing based on your prior consent.
Likewise, and under certain conditions, you may request the portability of your data so that they may be transmitted to another data controller.
You also have the right to file a complaint with the Spanish Data Protection Agency or any other competent supervisory authority.
To exercise your rights, you must send us a request accompanied by a copy of your national identity card or other valid document identifying you by regular mail or email to the addresses indicated in the section "Who is responsible for processing your data?".
To revoke your consent to receive our commercial communications, simply send an email to: email@example.com
For more information on your rights and how to exercise them, please visit the Spanish Data Protection Agency's website at http://www.agpd.es.