Legal Conditions

General terms, conditions and privacy

General Terms & Conditions

Guaranteed Best Online Price always guarantees the best online price for its hotel reservations, not applicable to other products like excursions, golf, holiday rentals, transfers or hotel+flight+transfer packages. If you find a reservation cheaper than our website’s on another one, we will refund the difference.
In order to be eligible for the refund you must have a valid reservation via our website up to 72 hours prior to arrival.

If the price is non-refundable, you can apply for it up to 24 hours after confirmation.
Necessary conditions for applying the guaranteed best online price:

  • The same hotel for the same room type, diet, for the same dates, same number of guests and same currency.
  • Data of included taxes
  • The applicant for the refund must be the same person as the one making the reservation.

Cases where it does not apply:

Prices that are not online rates, group rates, company rates, negotiated rates, reservations with different cancellation conditions, agent rates, packaged or combined rates, flash sales, external loyalty programs, applied bonus rates, with discounts, free night offers, web auction reservations, "on request" reservations, private offers, reservations paid by financing.

To create an application, please email us at, indicating the following information:

  • reservation reference
  • Link to third-party website offer. A minimum of two screenshots of the offer in the last reservation step that meets the above conditions.

You will receive a reply to your application within 48 hours.


This privacy policy applies to our commercial communications.

Please read it carefully. In it you will find important information about how your personal information is processed and about your rights under current regulations on the matter.

We reserve the right to update our privacy policy at any time in connection with business decisions, and to comply with any changes in legislation or case law. If you have any questions or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels listed below.

Who is responsible for handling/processing your data?

The party responsible for handling/processing your data is VIAJES GTI GRUPO TURÍSTICO INTERNACIONAL, S.A., with Tax ID code A30350714 and registered address at Plaza Mediterráneo nº5 Ed. Neptuno 07014 - Palma de Mallorca (hereinafter, GRUPO PIÑERO).

You can contact GRUPO PIÑERO's Data Protection Officer at

What personal information do we collect?

The data used to create commercial profiles are obtained:
From the forms you've been asked to fill out and the requests/queries you make to hotels and companies of GRUPO PIÑERO, for example, reservations or requests for services.
From the information provided to these hotels and companies in order to contract our services.
From the information generated by your stays in our hotels and by the provision of contracted services.
From complaints by guests and customers of the group and from satisfaction surveys.
From profiles and analytics obtained from the browsing habits of users of the group's websites, whether registered or not. This may involve the use of browser tracking technologies (more information in our cookie policies).
From your participation in marketing campaigns, e.g. contests or promotions.

The categories of data we process typically consist of:
Identification and contact information.
Data on personal characteristics, such as gender, date and country of birth, nationality, marital status and language.
Economic and transaction data: data related to the history of reservations and stays in our hotels.
Data relating to the history of contact with the group.
Data relating to claims and complaints lodged: Name, origin of the complaint, type and reason for the complaint, contact identification data, contact location data (phone/cell no., email, etc.).
Data relating to customer preferences and profile, and commercial tracking data.
Consolidated data generated by website user browsing habits.
We NEVER process or include health data or other special categories of data, such as religion or beliefs, or payment method data, such as bank card data, in the profiles of our customers and users.

Why do we create profiles and for what purposes do we process this data?
The data we collect from the commercial profiles helps us to know and better understand our customers and users in order to improve their experience, through the analysis and improvement of the quality of our services and their customization, as well as that of our offers and commercial communications.
We make automated decisions based on the commercial profiles of our customers and users.

Who can we disclose your information to?
We will only disclose your information if required by law or with your prior consent.
Legal basis for processing
The creation of commercial profiles, the customization of our services and the sending of offers and personalized commercial communications are based on the consent requested, without the withdrawal of such consent conditioning the provision of the services contracted.
The sending of non-customized commercial communications, such as newsletters, and the use of quality statistics and surveys are based on our legitimate interest in the evaluation and promotion of our services.

How long will we keep your information?
Profiles and data processed for commercial purposes are kept active as long as the data subject does not withdraw his or her consent or request their deletion and, in any event, for the periods specified in the applicable legal provisions and for the time necessary to address any liability issues arising from such processing. The media on which the existence of your consent to the processing of your data for these purposes is recorded, such as signed forms, electronic form submission logs, check-in sheets, etc. will be kept for the entire duration of the processing and the applicable time limits.

What are your rights?
You have the right to obtain confirmation of whether or not we are processing your personal data and, if this is the case, to access such data.  You may also request that your data be corrected if they are inaccurate or that incomplete data be completed, and you may also request that they be deleted if, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Under certain circumstances, you may request restrictions on the processing of your data. In such cases, we will only process the data concerned for the purpose of lodging, exercising or defending claims or for the protection of the rights of others.
Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In such cases, we will stop processing the data, except for compelling legitimate reasons that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.
However, you may at any time withdraw your consent and object to the processing of your data for direct marketing purposes, including for the purpose of commercial profiling. In such case we will stop processing your personal information for such purposes. Withdrawal of your consent shall not affect the lawfulness of processing based on your prior consent.
Likewise, and under certain conditions, you may request the portability of your data so that they may be transmitted to another data controller.
You also have the right to file a complaint with the Spanish Data Protection Agency or any other competent supervisory authority.
To exercise your rights, you must send us a request accompanied by a copy of your national identity card or other valid document identifying you by regular mail or email to the addresses indicated in the section "Who is responsible for processing your data?".
To revoke your consent to receive our commercial communications, simply send an email to:
For more information on your rights and how to exercise them, please visit the Spanish Data Protection Agency's website at

Получайте информацию о наших эксклюзивных предложениях и новостях

Basic information on privacy for the Newsletter

  • Purpose: Sending commercial communications and managing the GRUPO PIÑERO mailing list.
  • Legitimacy: Legitimate interests and the interested party's request for receiving communications through electronic media when registering for the newsletter.
  • Recipients: The data will not be transferred, except under legal obligation.
  • Rights: You are entitled to access, rectify and erase data, as well as other rights explained in the additional information.
  • Additional information: You can consult additional detailed information on Data Protection in the general privacy policy of our website, available here General terms, conditions and privacy.

Before sending this form, you should read the basic information on data protection on the left. Clicking on the send button implies that you have read this information.


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