Terms and Conditions

My Bahia Principe (hereinafter, “the Programme”) is a loyalty programme owned by MANAGEMENT HOTELERO PIÑERO S.L.(MHP), with Tax ID number (CIF) B57211732, (the company responsible for managing the brands and loyalty programmes of Grupo Piñero) with address at Plaza Mediterráneo nº5 Ed. Neptuno 07014 - Palma de Mallorca

TERMS AND CONDITIONS

With the expressed acceptance or, when applicable, acceptance without the need for a conventional signature of the aforementioned conditions (prior effective knowledge of its existence and content), the Member acknowledges said content and pertains subject to it for as long as his or her status as Member of the Program remains in force.

In order to benefit from exclusive advantages, the Member of the account must be the one to make the hotel reservation by previously logging into My Bahia Principe in order to be identified as the Member, or identifying himself/herself as the Member with his Membership details when making the reservation via the Call Center of Bahia Principe Hotels & Resorts. It is imperative that the person identifies himself/herself as Member of the program in order to obtain exclusive benefits.

The guest and Member of the reservation is the sole person permitted to benefit from the exclusive advantages of the program during their corresponding stay (exempting specific benefits/services) and is the person who will receive all correspondence.
 

2. OBJECTIVE OF THE PROGRAMME

My Bahia Principe rewards private and individual customers who make their hotel bookings with exclusive benefits through our direct channels: www.bahia-principe.com or through the Bahia Principe Hotels & Resorts Call Centre, and also through any other channel as long as the booking is for stays in one of the Bahia Principe Hotels & Resorts. Bookings not covered by the programme are listed below.

3. AWARD-WINNING BOOKINGS IN THE PROGRAM

My Bahia Principe is a points-based programme, which rewards its members with special benefits on their next hotel or holiday bookings or benefits during their stay, as long as the booking is for stays at Bahia Principe Hotels & Resorts. These points will be assigned to their accounts once the check-out has been completed and the stay has been paid for.

Only bookings made by the member with a My Bahia Principe account will be taken into account and only the room in which the member is staying will be counted.

The member must make sure to make bookings by logging into My Bahia Principe or by providing their membership information when calling the Call Center, in order to identify them as a member of the program, so that the points associated with that booking can be correctly added to their account and count towards the attribution of the corresponding level.

Bookings made from 1/01/2016 are valid

In the case that the bookings are made through third-party channels, the customer will need to check in online through the website www.bahia-principe.com at least 10days before their arrival so that they can enjoy the membership benefits during their stay.

Failure to comply with the foregoing means that you maynot earn points, even if the booking is a qualifying one.  Any award of points without meeting the foregoing requirements is in BAHIA PRINCIPE HOTELS & RESORTS’ sole and absolute discretion. 

Any reservation that we do not have registered in our system cannot be included in the Program. For any problem with them, please contact the program support email: mybahiaprincipe@bahia-principe.com.

The following are excluded from the allocation of points: Bookings made with special rates for travel agents, groups, crews, employees, press or gratuities.

4. LEVELS

BLUE LEVEL: Customers registered at My Bahia Principe will belong to this level without any associated points, or with up to 1,999 points. BLUE benefits will be applied to the first booking made, provided that the customer has registered in the programme before making the booking and that they make it by identifying themselves as a member of the programme, or by checking in online through www.bahia-principe.com before their arrival at the hotel.

SILVER LEVEL: Customers registered at My Bahia Principe will belong to this level with a balance of 2,000 to 5,999 points. SILVER benefits will be applied to the next booking made, provided that the customer has registered in the programme before making the booking and that they make it by identifying themselves as a member of the programme, or by checking in online through www.bahia-principe.com before their arrival at the hotel.

GOLD LEVEL: Customers registered at My Bahia Principe will belong to this level with a balance of 6,000 to 9,999 points. GOLD benefits will be applied to the next booking made, provided that the customer has registered in the programme before making the booking and that they make it by identifying themselves as a member of the programme, or by checking in online through www.bahia-principe.com before their arrival at the hotel.

BLACK LEVEL: Customers registered at My Bahia Principe will belong to this level with a balance of more than 10,000 points. BLACK benefits will be applied to the next booking made, provided that the customer has registered in the programme before making the booking and that they make it by identifying themselves as a member of the programme, or by checking in online through www.bahia-principe.com before their arrival at the hotel.

5. POINT SYSTEM

Points are earned for each of the nights that make up a booking. The more nights the customer spends with us, the more points they will get and the faster they will level up.

The points vary according to the hotel brand and the level the customer already has.

In addition, for direct bookings, i.e. those made via www.bahia-principe.com or the Bahia Principe Hotels & Resorts Call Centre, 50 extra points will be added per night.

Points per night
 

Accumulate points with each night and level up

+50 extra points per night for reservations made through www.bahia-principe.com or our call center.

6.Benefits

The programme benefits are standard for the Sunlight, Grand, Luxury and Fantasia brands. 

The benefits of extra, unlimited, and special dinners apply exclusively to guests staying at Bahia Principe hotels with all-inclusive rates, with all other establishments being excluded.

Group properties not belonging to these brands can develop different customer experiences, varying both the benefits and how points or discounts are applied.

In the case of Cayo Levantado Resort, bookings will receive points per night, but all other benefits are excluded, as this hotel will offer a customer experience that is different from the rest of the Group's brands.

All the benefits exclusively apply for bookings made at www.bahia-principe.com and the Call Center. Make sure you mention that you’re a My Bahia Principe member.

Advantages not applicable to flight + hotel reservation packages.

BLUE LEVEL

• 5% discount on your next hotel reservation via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.
   
• Online check-in: You may check in online up to 10 days before arriving at the hotel The customer will receive an email when online check-in is available. They may do this from the My Bahia Principe area.
   
• Priority Check In for our preferred guests, who will enjoy their own special queue indicated by the “My Bahia Principe” signpost, where they will be able to check in. This is where they will receive their wristband indicating their special access so that they can enjoy unique advantages throughout their stay. Guests can only queue here if they have booked their stay as a My Bahia Principe member.
   
• Selection of room preferences. This can be done from the My Bahia Principe personal area, once the online check in has been completed. It is subject to availability and does not imply room selection. The hotel will select the best available room according to your preferences.*
•  
• Restaurant booking in advance. This can be done from the My Bahia Principe personal area, once the online check in is completed. Subject to availability.*
   
• 5% discount to use in Bahia Principe Shops. Not applicable on tobacco, press, Wi- Fi or sale items. Not to be used in conjunction with other discounts.*
   
• 5% discount on Wine in the restaurants of our hotels.
   
• 5% discount on Premium Drinks in the restaurants of our hotels.
   
• 5% discount on Special Dinners in the restaurants of our hotels. You can request more information about special dinners at the hotel's Public Relations area.*
   
• Free Wifi
   
• SPA discount: 10% discount. (Not to be used in conjunction with any other Spa discount) Discount valid only for selected treatments. Subject to conditions of the establishment*.
•  
• 5% discount to be used on Bahia Principe Tours, exclusively available via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. (Not to be used in conjunction with any other Bahia Tours discount) To enjoy this benefit, the customer must book the excursion before their stay, via My Bahia Principe, up to 10 days before checking in. If you want to book additional excursions, you can do it from the hotel with a 5% discount. Discount applicable to selected excursions.

SILVER LEVEL:

• 5% discount to use on your next hotel reservation via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.
   
• Online check-in: You may check in online up to 10 days before arriving at the hotel The customer will receive an email when online check-in is available. They may do this from the My Bahia Principe area.
   
• Priority Check In for our preferred guests, who will enjoy their own special queue indicated by the “My Bahia Principe” signpost, where they will be able to check in. This is where they will receive their wristband indicating their special access so that they can enjoy unique advantages throughout their stay. Guests can only queue here if they have booked their stay as a My Bahia Principe member.
   
• Free shared transfer on your next hotel reservation, only available via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. **
   
• Selection of room preferences. This can be done from the My Bahia Principe personal area, once the online check in has been completed. It is subject to availability and does not imply room selection. The hotel will select the best available room according to your preferences.*

• Restaurant booking in advance. This can be done from the My Bahia Principe personal area, once the online check in is completed. Subject to availability.*
   
• 10% discount to use in Bahia Principe Shops. Not applicable on tobacco, press, Wi-Fi or sale items. Not to be used in conjunction with other discounts.*
   
• 10% discount on Wine in the restaurants at our hotels.
   
• 10% discount on Premium Drinks in the restaurants of our hotels.
   
• 10% discount on Special Dinners in the restaurants of our hotels. You can request more information about special dinners at the hotel's Public Relations area.*
   
• Free Premium Wi-Fi (24hours/day, for 7 consecutive days) limited to one device. The code to access the Wifi service during the stay, will be sent by email 3 days before check in, along with the user instructions.
  
  At Bahia Principe Fantasia Tenerife and Bahia Principe Grand El Portillo, the customer will access the Free Premium WiFi through the WiFi connection at the hotel by entering their email address.
   
• SPA discount: 15% discount. (Not to be used in conjunction with any other Spa discount) Discount valid only for selected treatments. Subject to conditions of the establishment.*
   
• 10% discount to be used on Bahia Principe Tours, exclusively available via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. (Not to be used in conjunction with any other Bahia Principe Tours discount) To enjoy this benefit, the customer must book the excursion before their stay, via My Bahia Principe, up to 10 days before checking in. If you want to book additional excursions, you can do it from the hotel with a 10% discount. Discount applicable to selected excursions.

GOLD LEVEL:

• 10% discount to use on your next hotel reservation via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.
   
• Online check-in: You may check in online up to 10 days before arriving at the hotel The customer will receive an email when online check-in is available. They may do this from the My Bahia Principe area.
   
• Priority Check In for our preferred guests, who will enjoy their own special queue indicated by the “My Bahia Principe” signpost, where they will be able to check in. This is where they will receive their wristband indicating their special access so that they can enjoy unique advantages throughout their stay. Guests can only queue here if they have booked their stay as a My Bahia Principe member.
   
• Free shared transfer on your next hotel reservation, only available via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. **
   
• Selection of room preferences. This can be done from the My Bahia Principe personal area, once the online check in has been completed. It is subject to availability and does not imply room selection. The hotel will select the best available room according to your preferences.*
   
• Free room upgrade: It will be applied upon arrival at the hotel, provided there is availability.
   
• Restaurant booking in advance. This can be done from the My Bahia Principe personal area, once the online check in is completed. Subject to availability.*
   
• 15% discount to use in Bahia Principe Shops. Not applicable on tobacco press, Wi-Fi or sale items. Not to be used in conjunction with other discounts.*
   
• 15% discount on Wine in the restaurants of our hotels.
   
• 15% discount on Premium Drinks in the restaurants of our hotels.
   
• 15% discount on Special Dinners in the restaurants of our hotels. You can request more information about special dinners at the hotel's Public Relations area.*
   
• Free Premium Wi-Fi (24hours/day, 24hours/day, for 7 consecutive days) limited to two devices. The code to access the Wifi service during the stay, will be sent by email 3 days before check in, along with the user instructions.
  At Bahia Principe Fantasia Tenerife and Bahia Principe Grand El Portillo, the customer will access the Free Premium WiFi through the WiFi connection at the hotel by entering their email address.
   
• SPA discount: 20% discount. (Not to be used in conjunction with any other Spa discount.) Discount valid only for selected treatments. Subject to conditions of the establishment.*
   
• 15% discount to be used on Bahia Principe Tours, exclusively available via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. (Not to be used in conjunction with any other Bahia Principe Tours discount) To enjoy this benefit, the customer must book the excursion before their stay, via My Bahia Principe, up to 10 days before checking in. If you want to book additional excursions, you can do it from the hotel with a 10% discount. Discount applicable to selected excursions.
   
• Late Check Out (subject to availability). Late Check Out until 18.00pm
   
• Early Check in (subject to availability). Early Check In from 08:00am
   
• Extra a la carte dinners. Varies according to hotel type*:
  In Bahia Principe Grand , Bahia Principe Sunlight hotels, and Bahia Principe Fantasia Tenerife 4 dinners per week.
  
  In Bahia Principe Luxury, Bahia Principe Grand Aquamarine and Bahia Principe Fantasia Punta Cana hotels, there are unlimited extra dinners.
  
  Exception: Bahia Principe Sunlight San Felipe includes 3 extra dinners.
   

BLACK LEVEL:
 

• 10% discount to use on your next hotel reservation via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.
   
• Online check-in: You may check in online up to 10 days before arriving at the hotel. The customer will receive an email when online check-in is available. They may do this from the My Bahia Principe area.
   
• Priority Check In for our preferred guests, who will enjoy their own special queue indicated by the “My Bahia Principe” signpost, where they will be able to check in. This is where they will receive their wristband indicating their special access so that they can enjoy unique advantages throughout their stay. Guests can only queue here if they have booked their stay as a My Bahia Principe member.
   
• Free transfer on your next hotel reservation, only available via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.**
   
• Selection of room preferences. This can be done from the My Bahia Principe personal area, once the online check in has been completed. It is subject to availability and does not imply room selection. The hotel will select the best available room according to your preferences.*
   
• Restaurant booking in advance. This can be done from the My Bahia Principe personal area, once the online check in is completed. Subject to availability.*
   
• 20% discount to use in Bahia Principe Shops. Not applicable on tobacco, press, Wi-Fi or sale items. Not to be used in conjunction with other discounts.*
   
• 20% discount on Premium Drinks in the restaurants of our hotels.
   
• 20% discount on Special Dinners in the restaurants of our hotels. You can request more information about special dinners at the hotel's Public Relations area.*
   
• SPA discount: 20% discount. (Not to be used in conjunction with any other Spa discount). Discount valid only for selected treatments. Subject to conditions of the establishment.*

• 20% discount on Wine in the restaurants at our hotels
   
• 15% discount to be used on Bahia Principe Tours, exclusively available via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. (Not to be used in conjunction with any other Bahia Principe Tours discount) To enjoy this benefit, the customer must book the excursion before their stay, via My Bahia Principe, up to 10 days before checking in. If you want to book additional excursions, you can do it from the hotel with a 10% discount. Discount applicable to selected excursions.

• Free Premium Wi-Fi (24hours/day, for 7 consecutive days) limited to two devices. The code to access the Wifi service during the stay, will be sent by email 3 days before check in, along with the user instructions.
  
  At Bahia Principe Fantasia Tenerife and Bahia Principe Grand El Portillo, the customer will access the Free Premium WiFi through the WiFi connection at the hotel by entering their email address.

• Early Check in (subject to availability). Early Check In from 08:00am
   
• Late Check out (subject to availability). Late Check Out until 18.00pm
   
• Free room upgrade: It will be applied upon arrival at the hotel, provided there is availability.
   
• Unlimited a la carte dining. One dinner per night of stay.*
   
• 1 night free on the next hotel reservation made on www.bahia-principe.com or when contacting the call center of Bahia Principe Hotels & Resorts. Only applicable on hotel reservations of 7 nights. The free night will be deducted from the total amount of the reservation; thus the customer will pay for one night less of their stay, and the points will be equivalent to the number of nights paid for by the customer.

• Access to other hotels: At the hotel complexes in Mexico, Jamaica and the Dominican Republic, guests with the distinctive Black wristband may access the facilities of all the hotels on the complex if they are staying at one of them, except for the Bahia Principe Fantasia hotel.

7. CANCELLATION OF PROGRAM MEMBERSHIP

The Member of the program can cancel their Membership at any time in writing using the support email mybahiaprincipe@bahia-principe.com or contacting the Call Center of Bahia Principe Hotels & Resorts.

This voluntary cancellation implies that the customer will lose all their benefits automatically, their account will be deactivated and they will lose their status as a Member.

Bahia Principe Hotels & Resorts reserves the right to temporarily suspend or definitively cancel the Membership of any Member of My Bahia Principe for not complying with the Terms & Conditions stated in this document, irregularity in payment or inappropriate behavior at the hotel

Bahia Principe Hotels & Resorts reserves the right to definitively cancel accounts that remain inactive for a period of more than 36 months, if deemed appropriate, losing all benefits accumulated in the program, effective immediately.

8. MODIFICATIONS

Bahia Principe Hotels & Resorts reserves the right to partially or completely cancel or modify these General Conditions. The Member will retain access to the updated General Conditions on the My Bahia Principe website.

In no case is BAHIA PRINCIPE HOTELS & RESORTS responsible for losses, damages and harm that this cancellation may cause members. Members will not reserve the right to seek remuneration or compensation for themselves, or be able to make a complaint against BAHIA PRINCIPE HOTELS & RESORTS or any other enterprise in its group.

All interpretations of the Programme Terms and Conditions will be at the discretion of BAHIA PRINCIPE HOTELS & RESORTS

Change of the Membership account holder, in order to register a new Member, is not permitted. Instead the new Member must register him/herself as a new Member.

The My Bahia Principe account is personal and non-transferable, and will identify the Holder with their personal details. It is prohibited to participate in any inappropriate, abusive or fraudulent behaviour or action in relation to the My Bahia Principe Programme, including, among others, matters related to obtaining or accumulating points, obtaining benefits, discounts and promotions as a result of inappropriate use of the My Bahia Principe account (irregularities in requests to change account holder details, bookings in the name of third parties, among others).

The Holder may get in contact and report any changes in their personal details to BAHIA PRINCIPE HOTELS & RESORTS via the e-mail address: mybahiaprincipe@bahia-principe.com, attaching documentation - national identity document or passport - that shows their personal details.

The Member declares that all data provided is correct and authentic, is encouraged to keep this information up-to-date, in accordance with their prevailing situation. BAHIA PRINCIPE HOTELS & RESORTS must be kept informed of any change of name, email… by the Member, in order to assure efficient service; if this is not the case, the company will not take responsibility.

In the case that the Member passes away, his/her benefits accumulated in the program will not be inherited.

9. INTERNET PRIVACY STATEMENT

The objective of the My Bahia Principe programme is to reward your loyalty and help us learn more about you to be able to provide services in conditions that are beneficial and adapted to your preferences. For this reason, joining the programme involves the processing of your personal data to create customer profiles and send you commercial emails in accordance with the privacy policy of the My Bahia Principe programme, which can be viewed here.

10. FREE TRANSFER SERVICE FOR SILVER LEVEL AND ABOVE**

Starting November 15, 2017, this exclusive service is available for My Bahia Principe customers.

Silver, Gold and Black members who meet the following three conditions are eligible for free transfer:

• who have booked through www.bahia-principe.com or our Contact Center.
• who have made a hotel-only reservation.
• who have filled in the flight information a minimum of ten days prior to check in

The free transfer service does not apply to third party bookings, special rate bookings (groups, crew, employees, press, interline, invitations), travel agent bookings and flight+hotel bookings.

Customers must manage the transfer service by providing their flight information in the Personal Area of My Bahia Principe.

This must be done at least five days before arrival at the hotel.  Claims will not be admitted if this information is not correctly completed, or not completed on time.

Check the airports at which our free transfer service is availably by destination:

Tenerife Hotels
Tenerife Sur Airport (TFS) - Bahia Principe Fantasia Tenerife / Bahia Principe Sunlight Tenerife - Tenerife Sur Airport (TFS)
Tenerife Sur Airport (TFS) - Bahia Principe  Costa Adeje - Tenerife Sur Airport (TFS)
Tenerife Norte Airport (TFN) - Bahia Principe San Felipe - Tenerife Norte Airport (TFN)

Jamaica Hotels
Sir Donald Sangster International Airport (MBJ) - Jamaica Hotels (*) - Sir Donald Sangster International Airport (MBJ)
(*) Bahia Principe Grand Jamaica, Bahia Principe Luxury Runaway Bay

Riviera Maya Hotels
Cancun International Airport (CUN) - Riviera Maya Hotels (**) - Cancun International Airport (CUN)
(**) Bahia Principe Grand Coba, Bahia Principe Grand Tulum, Bahia Principe Luxury Akumal, Bahia Principe Luxury Sian Kaan

Punta Cana Hotels
Punta Cana International Airport (PUJ) - Punta Cana Hotels (***) - Punta Cana International Airport (PUJ)
(***) Bahia Principe Grand Turquesa, Bahia Principe Grand Bavaro, Bahia Principe Grand Punta Cana, Bahia Principe Luxury Ambar, Bahia Principe Luxury Esmeralda, Bahia Principe Grand Aquamarine, Bahia Principe Luxury Fantasia

Samana Hotels
Las Americas International Airport (SDQ) - Samana Hotels (****) - Las Americas International Airport (SDQ)
El Catey International Airport (AZS) - Samana Hotels (****) - El Catey International Airport (AZS)
(****) Bahia Principe Grand Portillo, Bahia Principe Grand Samana, Bahia Principe Luxury Cayo Levantado

La Romana Hotels
La Romana International Airport (LRM) - Bahia Principe Grand La Romana / Bahia Principe Luxury Bouganville - La Romana International Airport (LRM)

The free transfer benefit is not available in the following origin markets: Spain, Portugal, Mexico, and the Dominican Republic.

*Exception: Discount/benefit not available at Bahia Principe Sunlight Coral Playa