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Frequently Asked Questions

Frequently Asked Questions

Choosing Your Hotel

What is Bahia Principe?

Bahia Principe Hoteles & Resorts is the ideal place to spend your holiday. It offers you all-inclusive quality and service in the best destinations of the Caribbean, Canary Islands and Majorca. You will enjoy your stay in 5-star hotels in the Dominican Republic, Mexico and Jamaica, and in 4-star hotels in Majorca, Costa Adeje and Puerto de La Cruz (Spain).

What is the best destination for my holiday?

Bahia Principe is present in the best locations in the Caribbean and Spain.
We have 14 hotels in the Dominican Republic, all of them 5-star and located in the most spectacular settings (Samaná, La Romana, Punta Cana and Río San Juan).

In Mexico's Riviera Maya, you will be able to choose from four 5-star resorts. And in Jamaica's Runaway Bay, we have 2 hotels with a very special colonial style.

We have hotels that are for adults only, special family-oriented hotels, and hotels that are suited for everyone.

In Spain, you can choose between Tenerife (4 hotels) and Mallorca (1 hotel). 4-star hotels for families or friends.

What can I do during my holidays in Bahia Principe?

You can practice all kinds of water sports, such as diving, paddle surfing and canoeing, or enjoy golf in an incomparable setting.
 You can relax on idyllic beaches or at the Bahia Spa, or discover the natural surroundings of Bahia Principe, surrounded by beautiful landscapes and stunning sea views.
I need to choose between several resorts and I can't decide which one to pick. What should I do?
Very easy - use the comparison feature of our website.  You can analyze the one that best suits your needs according to your preferences.

Are there resorts adapted for disabled guests?

In general, our hotels have ramps and certain adapted units. Especially the resorts of Jamaica, Tulum, Akumal (Mexico), Punta Cana (Dominican Republic), Costa Adeje, San Felipe and Tenerife (Tenerife), which due to their characteristics are better equipped.

What advantages do I have if I stay in a complex?

Keep in mind that there are different categories of hotels in some of our complexes (Luxury, Fantasia, Grand, Bahia Principe). Each of them offers various advantages and privileges. Therefore, there may be exclusive or shared areas depending on the reserved category.

What do the entertainment activities involve?

We offer a wide variety of daytime and nighttime activities for the whole family. Our musical shows are especially popular among our guests. Do not hesitate to check the weekly program on your arrival at the hotel.

What are the differences in free wifi service according to the reserved hotel category?

  • Luxury Bahia Principe: Free 24/7 Wi-Fi throughout the hotel (service available for a maximum of two devices per booked room).
  • Fantasia Bahia Principe: Free Wi-Fi during the entire stay.
  • Grand Bahia Principe: Free Wi-Fi in the lobby during the entire stay.
  • Bahia Principe: Free Wi-Fi in the lobby during the entire stay.

Is the room safe included?

The room safe will be with or without charge depending on the hotel category you have chosen:

  • Luxury Bahia Principe: incluided.
  • Fantasia Bahia Principe: included.
  • Grand Bahia Principe: included since January 2018.
  • Bahia Principe: additional charge.

Booking the Hotel

What is Hotel+Flight?

Our star product, these are holiday packages that include: roundtrip air fare. You can add transfers from the destination airport to the hotel. It's the easiest way to book your vacation at our resorts, especially in the Caribbean. It is also the most inexpensive option because there are a multitude of offers.

Our booking engine searches for the selected hotel rate and regime on the one hand, and scheduled flights on the other, for the indicated dates.

What is "Hotel"?

The booking engine searches for the lowest rate for the selected hotel and dates. The "Hotel" product implies only accommodation in our hotels. There is also the possibility of adding services, such as transfers and outings, which you can book on our website.

How do I book online?

To make a reservation you must fill in the fields in the booking form and follow the instructions. You will be able to make a complete reservation in a matter of minutes.

How can I pay for my vacation?

For your convenience you can make the payment by credit card or e-transfer or PayPal. You will find more information about payment in Security and Payment Methods.

Is it safe to pay by credit card?

Yes, it is totally secure. For more information see the Security and Payment Methods section.

Will I receive proof of my reservation?

Yes, after completing the process we will email you all the details of your booking including the selected products.

Why can't I find any available hotels?

Hotels may be full for selected dates or the search may not meet the minimum criteria for accommodation (usually 3 nights). Try making a broader search of our offers.

Why are there no flights available?

This may be because there are no scheduled flights for the selected date and city of origin. Try selecting another departure city with more frequent flights.

Why is there more than one offer for the same date?

Because they are different offers; check the specific conditions of each offer before selecting the one that best suits you.

Preparing Your Trip

What are the check in and check out times?

Check in time is from 3:00 pm. Pending availability, you can request an early check in (for an additional charge). Check out time is 12:00 pm.

Is it possible to ask for a late check out?

On the day you leave the hotel, if you need to use your room after 12 pm (check-out time) we encourage you to check with our reception teams the day before your departure. They will be happy to inform you about availability and cost.

Do you have a luggage check service?

We will hold your luggage at no extra cost if you leave the hotel after check out. Check with the reception team or porters to find out where you can leave your luggage.

What is the voltage in the hotels?

The electricity of our hotels in the Caribbean has the same voltage standards as in North America (110V). In Spain, it is 220V. We recommend that you bring universal plug adapters.

Do you have menus for people with special dietary needs?

All our hotels offer a wide selection of products adapted for customers with special dietary needs. However, please understand that BAHIA PRINCIPE HOTELS & RESORTS can’t be held responsible for whatever allergenic foods are produced in every dish served in the specialty restaurants and main buffets of the hotels, and therefore we are not able to ensure that there can be no cross contamination of these foods. For this reason, although we take notice and make every effort to satisfy all our customers’ needs, we can’t totally guarantee it.

Are cots available? How can I request one?

Cots are available on request in all the hotels where the little ones in the family can stay. We recommend that you inform your travel agent of your needs when you book your holiday. If you make a reservation directly through our website, don’t hesitate to contact the hotel directly via email and our colleagues will be happy to make a note of this and prepare the cot for your arrival.

Can I request connected rooms?

Not all of our hotels have connecting rooms, and in some the numbers are limited. Just like requests for certain locations, connected rooms are subject to availability. However, if this is essential for you since you are travelling as a family, we invite you to take a look at the Family Master Suites at the Grand Bahia Principe El Portillo, Grand Bahia Principe Turquesa and Grand Bahia Principe Coba hotels.

Do I have to take any medical precautions?

If you suffer from a chronic illness, or have doubts about any travel requirements outside your country, we recommend that you contact your doctor, who will inform you in detail.

Is there medical service in the hotels?

The complexes have 24-hour medical service (third-party providers). Please note that the service is not included and will be charged separately. We recommend that you check if you have overseas coverage with your health insurance provider.

Medications can be purchased at the Lobby Shop, Bahia Principe Village or Pharmacy (depending on the hotel).

Are there shops where you can buy basic necessities?

At most Bahia Principe resorts you can buy all kinds of basic products and items to make your stay as pleasant as possible. We recommend that you bring summer clothes and swimwear, and perhaps a jacket in case it gets cool at night. You should be aware that formal attire (long pants for gentlemen) is required in the themed à la carte restaurants.

Is it possible to exchange currency at the hotel?

Remember to exchange currency depending on your destination country. You can also do this at the hotel reception.

How do you make reservations in the à la carte or specialty restaurants?

Our hotels have a wide variety of themed restaurants where you can book à la carte dinners. You can make your reservations when you arrive at the hotel, with the help of our Public Relations team or through our webapp, conveniently from your room (connecting to the hotel's Wi-Fi).

What is the dress code for restaurants?

Formal attire is required at dinnertime in some of our themed restaurants. Gentlemen are advised to wear buttoned shirts and long pants, and ladies are advised to wear formal attire.

How can I contact the hotel?

Contact your hotel by email or phone. You will find contact details of each hotel here:


  Luxury Bahia Principe Cayo Levantado     +1 (809) 538 32 32  
  Luxury Bahia Principe Samana     +1 (809) 538 34 34  
  Grand Bahia Principe Cayacoa     +1 (809) 538 31 31  
  Grand Bahia Principe El Portillo     +1 (809) 240 61 00  



  Luxury Bahia Principe Bouganville     +1 (809) 412 10 10  
  Grand Bahia Principe La Romana     +1 (809) 412 10 10  



  Luxury Bahia Principe Fantasia     +1 (809) 552 14 44  
  Luxury Bahia Principe Ambar Blue     +1 (809) 552 14 44  
  Luxury Bahia Principe Ambar Green     +1 (809) 552 14 44  
  Luxury Bahia Principe Esmeralda     +1 (809) 552 14 44  
  Grand Bahia Principe Bavaro     +1 (809) 552 14 44  
  Grand Bahia Principe Punta Cana     +1 (809) 552 14 44  
  Grand Bahia Principe Turquesa     +1 (809) 552 14 44  



  Grand Bahia Principe San Juan     +1 (809) 226 15 90  



  Luxury Bahia Principe Akumal     (52) 984 875 50 00  
  Luxury Bahia Principe Sian Ka'an     (52) 984 875 50 00 
  Grand Bahia Principe Coba     (52) 984 875 50 00  
  Grand Bahia Principe Tulum     (52) 984 875 50 00  



  Luxury Bahia Principe Runaway Bay     +1 (876) 973 70 00  
  Grand Bahia Principe Jamaica     +1 (876) 973 70 00  



 Sunlight Bahia Principe Costa Adeje     (34) 922 723 100  
 Fantasia Bahia Principe Tenerife     (34) 922 105 556
 Sunlight Bahia Principe San Felipe     (34) 922 383 311  
  Sunlight Bahia Principe Tenerife   (34) 922 723 100



 Sunlight Bahia Principe Coral Playa     (34) 971 680 562  
  Hotel Piñero Bahia de Palma     (34) 971 441 536  
  Hotel Piñero Tal   (34) 971 441 000  


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