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FREQUENTLY ASKED QUESTIONS ABOUT BAHIA PRINCIPE HOTELS
In this frequently asked questions section, you will find clear and up-to-date answers to everything you need to know before, during, and after your stay at Bahia Principe hotels and resorts. From booking information and services to tips for preparing your trip.
Preguntas Frecuentes
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Bahia Principe Hoteles & Resorts is the ideal place to spend your holiday. It offers you all-inclusive quality and service in the best destinations of the Caribbean, Canary Islands and Majorca. You will enjoy your stay in 5-star hotels in the Dominican Republic, Mexico and Jamaica, and in 4-star hotels in Majorca, Costa Adeje, Puerto de La Cruz and San Miguel de Abona (Spain).
Bahia Principe is present in the best locations in the Caribbean and Spain.
We have 10 hotels in the Dominican Republic, all of them 5-star and located in the most spectacular settings (Samaná, La Romana and Punta Cana).
In Mexico's Riviera Maya, you will be able to choose from four 5-star resorts. And in Jamaica's Runaway Bay, we have 2 hotels with a very special colonial style.
We have hotels that are for adults only and hotels that are suited for everyone.
In Spain, you can choose between Tenerife (4 hotels) and Mallorca (1 hotel). Hotels for families or friends.
You can practice all kinds of water sports, such as diving, paddle surfing and canoeing, or enjoy golf in an incomparable setting.
You can relax on idyllic beaches or at the Bahia Spa, or discover the natural surroundings of Bahia Principe, surrounded by beautiful landscapes and stunning sea views.
In general, our hotels have ramps and certain adapted units. Especially the resorts of Jamaica, Tulum, Akumal (Mexico), Punta Cana (Dominican Republic), Costa Adeje, San Felipe and Tenerife (Tenerife), which due to their characteristics are better equipped.
Keep in mind that there are different categories of hotels in some of our complexes (Explore & Escape). Each of them offers various advantages and privileges. Therefore, there may be exclusive or shared areas depending on the reserved category.
*Consult specifications
Bahia Principe Bavaro Resort
Bahia Principe Riviera Maya Resort
We offer a wide variety of daytime and nighttime activities for the whole family. Our musical shows are especially popular among our guests. Do not hesitate to check the weekly program on your arrival at the hotel.
The safe box is included in all our hotels, except at the Bahia Principe Explore San Felipe and the Bahia Principe Escape Coral Playa, where it incurs an additional cost.
Our star product, these are holiday packages that include: roundtrip air fare. You can add transfers from the destination airport to the hotel. It's the easiest way to book your vacation at our resorts, especially in the Caribbean. It is also the most inexpensive option because there are a multitude of offers.
Our booking engine searches for the selected hotel rate and regime on the one hand, and scheduled flights on the other, for the indicated dates.
The booking engine searches for the lowest rate for the selected hotel and dates. The "Hotel" product implies only accommodation in our hotels. There is also the possibility of adding services, such as transfers and outings, which you can book on our website.
To make a reservation you must fill in the fields in the booking form and follow the instructions. You will be able to make a complete reservation in a matter of minutes.
For your convenience you can make the payment by credit card or e-transfer or PayPal. You will find more information about payment in Security and Payment Methods.
Yes, it is totally secure. For more information see the Security and Payment Methods section.
Yes, after completing the process we will email you all the details of your booking including the selected products.
Hotels may be full for selected dates or the search may not meet the minimum criteria for accommodation (usually 3 nights). Try making a broader search of our offers.
This may be because there are no scheduled flights for the selected date and city of origin. Try selecting another departure city with more frequent flights.
Because they are different offers; check the specific conditions of each offer before selecting the one that best suits you.
Check in time is from 3:00 pm. Pending availability, you can request an early check in (for an additional charge). Check out time is 12:00 pm.
On the day you leave the hotel, if you need to use your room after 12 pm (check-out time) we encourage you to check with our reception teams the day before your departure. They will be happy to inform you about availability and cost.
The electricity of our hotels in the Caribbean has the same voltage standards as in North America (110V). In Spain, it is 220V. We recommend that you bring universal plug adapters.
All our hotels offer a wide selection of products adapted for customers with special dietary needs. However, please understand that BAHIA PRINCIPE HOTELS & RESORTS can’t be held responsible for whatever allergenic foods are produced in every dish served in the specialty restaurants and main buffets of the hotels, and therefore we are not able to ensure that there can be no cross contamination of these foods. For this reason, although we take notice and make every effort to satisfy all our customers’ needs, we can’t totally guarantee it.
Cots are available on request in all the hotels where the little ones in the family can stay. We recommend that you inform your travel agent of your needs when you book your holiday. If you make a reservation directly through our website, don’t hesitate to contact the hotel directly via email and our colleagues will be happy to make a note of this and prepare the cot for your arrival.
Not all of our hotels have connecting rooms, and in some the numbers are limited. Just like requests for certain locations, connected rooms are subject to availability, please check before your arrival at the hotel.
If you suffer from a chronic illness, or have doubts about any travel requirements outside your country, we recommend that you contact your doctor, who will inform you in detail.
The complexes have 24-hour medical service (third-party providers). Please note that the service is not included and will be charged separately. We recommend that you check if you have overseas coverage with your health insurance provider.
Medications can be purchased at the Lobby Shop, Bahia Principe Village or Pharmacy (depending on the hotel).
At most Bahia Principe resorts you can buy all kinds of basic products and items to make your stay as pleasant as possible. We recommend that you bring summer clothes and swimwear, and perhaps a jacket in case it gets cool at night. You should be aware that formal attire (long pants for gentlemen) is required in the themed à la carte restaurants.
Remember to exchange currency depending on your destination country. You can also do this at the hotel reception.
Our hotels have a wide variety of themed restaurants where you can book à la carte dinners. Book on the app or upon arrival at the hotel on the Public Relations screens.
Formal attire is required at dinnertime in some of our themed restaurants. Gentlemen are advised to wear buttoned shirts and long pants, and ladies are advised to wear formal attire.
