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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

What is Bahia Principe?

Bahia Principe Hotels and Resorts are the best place to spend your holidays. Bahia Principe offers the best quality stay and excellent service with our all-inclusive holiday packages to the best tourist destinations in the Caribbean, Canary Islands and Majorca. You can enjoy your vacation at 5 and 4 star resorts in the Dominican Republic, Samaná, Riviera Maya, Jamaica, Costa Adeje, Puerto de La Cruz, Costa San Miguel.

What can I do during my holidays in Bahia Principe?
You can do all kinds of water sports like scuba diving, windsurfing, canoeing, or play golf in an amazing setting.
You can relax on a paradise beach or in the Bahia SPA explore the natural surroundings around Bahia Principe, which boasts beautiful landscapes and enchanting views of the ocean.

Type of booking: What is"Flight + Hotel"?
Our booking engine searches hotel rates and the package selected on the one hand and the available regular flights for the selected dates on the other. It's the ideal product for travelling to our hotels in Majorca and Tenerife because if you book in advance, there are more available rooms and flight rates, which is not the case for hotels in the Caribbean where the travel type option that we recommend is “Holidays”.

Type of booking: What is "Hotel"?
The booking engine searches the most economical rates for the hotel and dates selected.

Where should I go for my holidays?
Bahia Principe has establishments in the best tourist destinations in the Caribbean, Tenerife and Majorca. We have 14 resorts in the most gorgeous spots in the beautiful Dominican Republic; in Riviera Maya, Mexico you can choose from four 5 star resorts; in Jamaica we have an incredible colonial style resort and in Tenerife and Majorca there are 3 hotels on each island. If you need us to help you make your decision, use the resort adviser, and you will find the holidays you've always dreamed of.

I'm trying to decide between several resorts and I don't know which one to choose, What should I do?
Easy, use the comparer. Go to All Resorts, and you will see a list of all the resorts, click Compare on the bottom of each resort you choose. In the Comparer, you will see all the resorts you selected and you can compare the differences depending on your preferences. With the help of the Comparer and a little intuition, you will choose the best resort for you.

Are they resorts adapted for the disabled?
Yes, the resorts in Jamaica, Tulum, Akumal (in Mexico), Bavaro (in the Dominican Republic), Costa Adeje, San Felipe and Tenerife (in Tenerife), are adapted for the disabled.
The Luxury Bahia Principe Cayo Levantado resort (in the Dominican Republic), is not adapted but has facilities to meet their needs.

Do you have special menus?
A wide range of cuisines are available. If you have special dietary needs please consult the hotel before you arrive.

Do I need to take any medical precautions?
Normally there is no need to take any medical precautions like special vaccinations, however, we suggest you follow the recommendations issued by the official authorities in this matter. If you suffer from a chronic disease, please talk with your doctor so he/she can inform you of the precautions to take. The resorts have 24 hour medical services, the price is not included for medical consultation.
You can buy medicine in some of our resorts or in their proximities, in Bahia Principe Village, for example.

I am getting ready for the trip, is there anything I need to keep in mind?
In most of our Bahia Principe resorts you can purchase all kinds of products and basic items to make your stay more pleasant.
We suggest you bring summer clothes and swimsuits, and maybe a jacket in case it gets chilly at night. You should know that the a la carte thematic restaurants have a formal dress code.
Also remember that you can exchange money, regardless of the tourist destination, at the hotel's reception.

How can I book online?
To make a reservation online, you need to fill out all the fields in the booking form and follow the steps indicated. You can make a reservation in a matter of minutes.

How can I pay for my vacation?
For your convenience, you can pay by credit card or bank transfer. For further information please consult the Means of Payment and Security sections.

Is it safe to pay by credit card?
Yes, it is completely secure, for more information check the Means of Payment and Security sections.

Will I receive confirmation of my booking?
Yes, after finishing the process, we will send you all your booking details, which will include the products you have contracted.

Why can't I find any hotels available?
It could be due to the fact that the hotels are fully booked on the dates selected. Try widening the search or use our Offer Search Engine.

Why are there no flights available?
It's possible that no flights have been scheduled for the city of departure on the date selected. Try choosing another city of departure with more frequent flights.

Why is more than one offer shown for the same date?
Because they are different offers. Check the conditions of each one closely before selecting the one that suits you best.

Frequently Asked Questions My Bahia Principe

What is My Bahia Principe?

My Bahia Principe is a free loyalty program of Bahia Principe Hotels & Resorts, which you can access for free and get rewarded with exclusive benefits to private and individual clients who make their hotel reservations using www.bahia-principe.com or through the Bahia Principe Hotels & Resorts Call Center.

Can I participate?

Individuals of age can participate in My Bahia Principe program (identified using their private data) when registered with the My Bahia Principe through its web site www.bahia-principe.com or the Bahia Principe Hotels & Resorts Call Center. You will see My Bahia Principe area on the top menu of the website www.bahia-principe.com

What is the goal of My Bahia Principe?

The goal of My Bahia Principe is to acknowledge the clients who book hotel stays through its web site www.bahia-principe.com or the Bahia Principe Hotels & Resorts Call Center, and reward the members with special discounts for their next hotel reservations and benefits during their stay. The program levels are calculated in relation with the amount of hotel reservations already enjoyed with us, once the stay check out has been performed and paid.

How can I register?

Visiting www.bahia-principe.com, in the “My Bahia Principe” area and registering with the data we request.

Can I register myself anytime?

Yes, you can register yourself at anytime, but the benefits and discounts will be applied always on your next hotel booking with us, not in past reservations or stays enjoyed at the time.

If I am already a member of My Bahia Principe and have doubts about the operation of the program, is there any support email/telephone to call?

Yes, you can write us at mybahiaprincipe@bahia-principe.com or call us to +34 971 225 605 (until 4pm Florida time).

How many levels are there in My Bahia Principe?

You can see at http://www.bahia-principe.com/MyBahiaPrincipe, where the information will always be updated.

Nowadays, My Bahia Principe has 4 levels regarding the direct hotel reservations already enjoyed with us, namely Blue, Silver, Gold and Black:

Blue (0-1 enjoyed reservations): Clients who simply register in My Bahia Principe, as well as those clients with 1 associated hotel reservation made using the www.bahia-principe.com website or through the Bahia Principe Hotels & Resorts Call Center will belong to this level (after their corresponding check out and payment). The Blue benefits will be applied from your first booking with us as long as you identify yourself as a member of the program.

Silver (2-5 enjoyed reservations): Clients registered in My Bahia Principe with 2, 3, 4 and 5 hotel reservations already enjoyed with us and made using the www.bahia-principe.com website or through the Bahia Principe Hotels & Resorts Call Center will belong to this level (after their corresponding check out and payment). Silver benefits will be applied from your third booking with us as long as you identify yourself as a member of the program.

Gold (6-9 enjoyed reservations): Clients registered in My Bahia Principe with 6, 7, 8 and 9 hotel reservations already enjoyed with us and made using the www.bahia-principe.com website or through the Bahia Principe Hotels & Resorts Call Center will belong to this level (after their corresponding check out and payment). Gold benefits will be applied from your seventh booking with us as long as you identify yourself as a member of the program.

Black (10 or more enjoyed reservations): Clients registered in My Bahia Principe with 10 or more hotel reservations made using the www.bahia-principe.com website or through the Bahia Principe Hotels & Resorts Call Center will belong to this level (after their corresponding check out and payment). Black benefits will be applied from your eleventh booking with us as long as you identify yourself as a member of the program.

How do I know what is my level?

Once you access your data in the My Bahia Principe, the level information will be displayed. If you want to obtain more information you can enter the section “My Level”

Why did the level not increase if I have already made the reservation I needed to move to the next level?

To have an admissible reservation, it must be made through www.bahia-principe.com website or the Bahia Principe Hotels & Resorts Call Center and the level is increased after the corresponding check out and payment of the reservation. Remember you will advance levels once you have check out from your stay.

Are all reservations made in the My Bahia Principe program admissible?

There are some exceptions, you can check the “Terms and Conditions” of the program at http://www.bahia-principe.com/MyBahiaPrincipe

Which hotels participate in the program?

My Bahia Principe can be found in all the Bahia Principe hotels of Spain and the Caribbean. Nevertheless, Bahia Principe Hotels & Resorts reserves the right to perform any modifications regarding this section.

Does my benefits or my level expires?

Bahia Principe Hotels & Resorts reserves the right to suspend permanently the accounts that have been inactive for a period exceeding 36 months, when it considers it adequate, losing at that time all benefits associated to the program.

How can I access to the benefits “Free transfer”, “Select room location” or “Online discount on Bahia Principe Tours”?

In all 3 cases you must enter into My Bahia Principe area in order to manage these 3 benefits associated with your account.

During the booking process I have registered my name, surname and telephone, but I have not set any password. How can I get the My Bahia Principe area to manage my benefits as “Free transfer”, “Select room location” or “Onlina discount on Bahia Tours”?

In your email account you have received an email with a link to complete your registration. You must click there and fill up your data, set a password and start enjoying all the benefits of My Bahia Principe.

What do I have to do so all my past STAYS are accounted within the program?

All your hotel reservations booked through www.bahia-principe.com or the Bahia Principe Hotels & Resorts Call Center from 01/01/2016 will appear automatically within the My Bahia Principe area, as long as you book them with the same email as you registered in the program. If not, we will not be able to link them with your account. If you have hotel direct bookings before this date, you must contact us at mybahiaprincipe@bahia-principe.com

What do I need to do for my FUTURE reservations to be accounted within the program?

You need to make sure reservations are made in www.bahia-principe.com login into My Bahia Principe or providing your membership data when contacting the Call Center, in order to be able to identify you as a member of the program and add the reservation to your account to get the right level.

You will not be able to include into the Program any reservation that is not recorded in the Bahia Principe Hotels & Resorts systems. You can see the terms and conditions at http://www.bahia-principe.com/MyBahiaPrincipe

Are my reservations recorded automatically?

Yes, if the procedure explained in the above section is applied. Remember that if you do not register with the same email that you made the reservations, the past bookings will not appear in your account.

I have booked through www.bahia-principe.com and I am a client of My Bahia Principe but when I arrive at the hotel, I am told I have no benefits. What could be the problem?

Important: even if you are a client of My Bahia Principe, if you do not identify as such when making the reservation (by login in My Bahia Principe or informing the Call Center agent who serves you) we will not be able to applied the corresponding benefits to that reservation.

If I register in My Bahia Principe during my stay at the hotel, when can I start enjoying my benefits?
You can start enjoying your benefits on your next hotel reservation or stay as long as you make it at www.bahia-principe.com or through the Call Center of Bahia Principe Hotels & Resorts.

If I book a reservation for another person, will my benefits apply to him/her?

No. The goal of the program is to acknowledge the owner of the booking, who has to be the same as the account’s owner. If another person wants to enjoy the benefits of the program, he/she must register in My Bahia Principe with him/her email and personal data.

If there are 8 rooms in a single reservation, how does this reservation benefit me?

The My Bahia Principe program rewards per reservation, not per number of rooms in a reservation, and the benefits or courtesies associated to the member level will only be applicable to the holder’s room.

If a family of 6 members stays at a hotel under the same reservation, but 2 of the members belong to the My Bahia Principe program, can both of them get the benefits of the reservation?

No. In this case only the holder of the reservation that is registered in My Bahia Principe will get the benefits.

If I make 2 consecutive reservations, are both applicable?

If there are 2 consecutive reservations in the same Resort, no. In this case only the first reservation will be taken into account. For example if the same holder performs a reservation with check-in on January 1, 2018 and check-out January 6, 2018 and another reservation from January 7 to January 14, only the first reservation is taken into account.

An exception will be made if reservations are made consecutively but on different Resorts, outside of the complex of the first reservation.

How do I unsubscribe from the program?

At any time you can unsubscribe writing to the support e-mail mybahiaprincipe@bahia-principe.com or calling the Bahia Principe Hotels & Resorts Call Center. This voluntary resignation will mean the automatic cancellation of all your benefits at the time the account is deactivated and you are no longer a holder.

Can you cancel my account?

Yes. Bahia Principe Hotels & Resorts reserves the right to suspend temporarily or permanently any holder of My Bahia Principe due to default of the Terms and Conditions, payment irregularities or inadequate behavior at the hotel.

In addition, Bahia Principe Hotels & Resorts reserves the right to permanently cancel accounts that have been inactive for a period exceeding 36 months, when it considers it adequate, losing at that time all benefits associated to the program.

How can I unsubscribe from communications?

You will find a link in our e-mails where you can unsubscribe. You can also do so writing to mybahiaprincipe@bahia-principe.com

I am Silver/Gold/Black member. When will I receive the Wifi Premium code?

You will receive the code approximately three days before your stay at the hotel. Therefore, remember to check the inbox of the e-mail you have registered with in My Bahia Principe.

When can I use the Wi-Fi Premium code?

You can use the Wi-Fi Premium code once you are at the hotel.

What do I do if the Wi-Fi Premium code does not work?

You have to follow the instructions received in the e-mail containing your Wi-Fi code and call the support telephone number appearing in the e-mail if you need assistance.

What do I do if I have not received the Wi-Fi Premium code or if I have lost it?

You must contact the support team of My Bahia Principe through the e-mail mybahiaprincipe@bahia-principe.com, or call the telephone number +34 971 225 605 (until 4 pm Florida time).

How can I change my access data or private data?

You can change them by going into My Data and Preferences section within My Bahia Principe.

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