Bahia Principe
INFORMATION COVID-19

Last Updated: March 27, 2020


Dear traveler,

Given the current situation resulting from the global spread of COVID-19, and in accordance with both the direction of governments and the recommendations from the World Health Organization (WHO), at Bahia Principe Hotels & Resorts we have proceeded to close all our hotels as of March 27th.

Booking cancelation and modification policy

As a consequence of the latest situation, here at bahia-principe.com we have changed our cancellation terms. We wish to offer our guests booking and cancelation conditions that are as flexible as possible.

Please contact our call center to manage your reservation.

You can contact our call center to manage your booking:

If your reservation is for a stay during the period from March16 to April 30, we will facilitate its change to a later date, up until 22nd December 2020, and at the same time help you to benefit from:

- Discount of 15% on the available flexible offer.

- Cancelation: free, up until the very day of check-in at the flexible rate.

- If you are at the Blue or Silver level in the My Bahia Principe Program, you will be moved up to Gold.

- If you are at the Gold or Black level, you will get an additional FREE night’s stay with your booking.

The guest will have to pay any difference there may be in the rates.

These conditions will only be valid for stays during the period following the re-opening of the hotel up until 22nd December 2020.

These measures only apply to hotel only  reservations made at www.bahia-principe.com. For Flight + Hotel reservations, please contact the assistance telephone number or if you made your reservation through a travel agency, please contact them to manage your changes perfect. 

Depending on the rate of your booking:

Non Refundable Rate

If you were due to stay before April 30, you may cancel at no cost.

If your stay is from May 1 onwards, then the cancellation will be subject to costs.

Flexible Rate

If you made your reservation before March 5, cancellation is free up to 72 hours before your arrival.

If you made your reservation on or after March 5, cancellation is free up until the very day of your arrival.

If you do not cancel or change your reservation, and you fail to show up, you will be charged 100% of the price of the booking. This condition applies to all rates.

These measures will only be applied to bookings made at www.bahia-principe.com. If you booked your stay through a travel agent, please contact them to manage any necessary changes.

New bookings

We have temporarily paused the possibility to book for upcoming dates, as follows:

- Bahia Principe Sunlight San Felipe - stays available from June 1

- Bahia Principe Sunlight Tenerife - stays available from June 1

- Bahia Principe Fantasia Tenerife - stays available from May 1

- Bahia Principe Sunlight Costa Adeje - stays available from May 1

La Romana

- Bahia Principe Luxury Bouganville - stays available from May 1

- Bahia Principe Grand La Romana - stays available from May 1

Punta Cana

- Bahia Principe Grand Punta Cana - stays available from May 1

- Bahia Principe Grand Bavaro - stays available from June 1

- Bahia Principe Grand Aquamarine - stays available from June 1

- Bahia Principe Luxury Esmeralda - stays available from June 1

- Bahia Principe Luxury Ambar - stays available from May 1

- Bahia Principe Fantasia Punta Cana - stays available from May 1

Samaná

- Bahia Principe Luxury Samana - stays available from November 1

- Bahia Principe Grand Cayacoa - stays available from November 1

- Bahia Principe Grand El Portillo - stays available from May 1

- Bahia Principe Luxury Cayo Levantado - stays available from May 1

- Bahia Principe Grand Coba - stays available from May 1

- Bahia Principe Luxury Akumal - stays available from May 1

- Bahia Principe Luxury Sian Ka’an - stays available from June 1

- Bahia Principe Grand Tulum - stays available from November 1

- Bahia Principe Grand Jamaica - stays available from May 1

- Bahia Principe Luxury Runaway Bay - stays available from May 1

Transfer and Tours

Bahia Principe has decided to suspend its services for new arrivals to our destinations.

Refunding the entire amount of affected reservations.

- Dominican Republic: closed until April 30

- Spain: Canary Islands and Balearic Islands: closed until April 30

- Jamaica: closed until April 30

- Mexico: closed until April 30

Transfer services of clients who are currently at destination will be operated normally, guaranteeing the attention of all our clients, who are our priority.

As for our Excursion services, our operations will be suspended as well for the same periods. Refunds will be also offered for the suspended operations.

Related information: FAQs

We have drawn up a section of FAQs to do with COVID-19, which we will be adding to as long as this situation lasts: we hope you will find it helpful.

 If you booked on www.bahia-principe.com, please contact clientes@bahia-principe.com if you are travelling from Europe, and reservationsbpusa@bahia-principe.com if you are travelling from America.

Our staff are at your disposal to provide a solution for your case. If you booked through a third party, we would ask you to consult the terms and clauses of your reservation with your agency or Tour operator.

Consult the travel restrictions in place, both in your country of origin and your country of destination, to check on any possible limitations that might affect your trip.

If you have a confirmed reservation for a date that falls within the period of closure above, please follow the instructions below:

If you have reserved directly through our website and you’re traveling from Europe, please contact clientes@bahia-principe.com.

If you have reserved directly through our website and you’re traveling from the Americas, please contact reservationsbpusa@bahia-principe.com. Our staff is available to respond specifically about your case.

However, if you have reserved through a third party, please check the terms and conditions that apply to your reservation with.


We appreciate your understanding in these exceptional circumstances that we are all experiencing. Rest assured that all the team at Bahia Principe are working hard to manage the situation to minimise the impact of these exceptional circumstances to our guests and as always, our priority is the health and safety of our guests and employees.

Thank you very much for trusting Bahia Principe Hotels & Resorts.

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