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Terms and Conditions
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My Bahia Principe
My Bahia Principe (hereafter named, “the Program”) is a loyalty program belonging to VIAJES GTI GRUPO TURÍSTICO INTERNACIONAL, S.A., CIF A30350714 and with
registered office in Plaza Mediterráneo, 5 07014 Palma de Mallorca (Balearic Islands).
TERMS AND CONDITIONS
1. MEMBERS AND INELIGIBILITY
The beneficiaries of the My Bahia Principe Program (hereafter named, “the Member”) are persons of legal age (identifiable by their personal details) registered for the My Bahia Principe Program (hereafter named, “the Program”) on the www.bahia-principe.com website or the Call Center of Bahia Principe Hotels & Resorts.
With the expressed acceptance or, when applicable, acceptance without the need for a conventional signature of the aforementioned conditions (prior effective knowledge of its existence and content), the Member acknowledges said content and pertains subject to it for as long as his or her status as Member of the Program remains in force.
In order to benefit from exclusive advantages, the Member of the account must be the one to make the hotel reservation by previously logging into My Bahia Principe in order to be identified as the Member, or identifying himself/herself as the Member with his Membership details when making the reservation via the Call Center of Bahia Principe Hotels & Resorts. It is imperative that the person identifies himself/herself as Member of the program in order to obtain exclusive benefits.
The guest and Member of the reservation is the sole person permitted to benefit from the exclusive advantages of the program during their corresponding stay (exempting specific benefits/services) and is the person who will receive all correspondence.
2. OBJECTIVE OF THE PROGRAM
My Bahia Principe rewards exclusive benefits to private or individual customers, who make their hotel reservations on www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.
3. RESERVATIONS REWARDED IN THE PROGRAM
My Bahia Principe is not a points program as it rewards its Members with special benefits for their subsequent hotel reservations through direct channels of communication or while on their stay, subject to the number of hotel reservations made on www.bahia- principe.com or when contacting the Call Center of Bahia Principe Hotels & Resorts (thereafter named “direct channels”) once they have completed the checkout and thus finalized the payment of their stay. Room reservations can only be made by the Member of the My Bahia Principe account and rooms must be occupied by him or herself, from 01/01/2016 (benefits will be automatically added to the Member’s account on making the reservation with the same email as the one registered to the account).
The following types of reservation will not qualify for the program.
- Reservations made on websites different to www.bahia-principe.com or the Call Center, through tour operators or online travel agencies.
- Reservations made with special group, crew, employee or travel agent discounts.
- Flight + hotel reservations
- Reservations made with special discounts for owners of our Residential properties
- Flash sales and special offers through third parties as coupons and other promotional websites
The Member must make their reservations by logging into My Bahia Principe or by providing their Membership details when contacting the Call Center, in order to be identified as Member of the program, so that the reservation can be added to their account and be calculated for the attribution of their corresponding level.
Only hotel reservations made through direct channels and not corresponding to the aforementioned types of reservation can benefit from the program. If the customer forgets to log in before making their reservation or relate their Membership details to the Call Center, they will not be identified as Member of the program, thus we will not be able to combine their stay with the corresponding advantages.
A hotel reservation that is not registered in our system cannot be included in the Program. Contact customer support via the email: mybahiaprincipe@bahia-principe.com for any ensuing issues with this.
Customers who are registered in the loyalty programme but who are booking from markets where My Bahia Principe has not yet launched, such as Spain, Portugal and the Dominican Republic, will not be able to enjoy the benefits associated with their level, but the booking will count towards the loyalty of their profile.
4. LEVELS
BLUE LEVEL: This level is for customers registered on My Bahia Principe with no previous hotel reservations, thus customers who have only made 1 hotel reservation on the www.bahia-principe.com website or by calling the Call Center of Bahia Principe Hotels & Resorts, after checking out and paying for the reservation. BLUE benefits will be applied on your first booking through www.bahia-principe.com, as long as you have been registered in the programe before doing the reservation, and by indentifying yourself as a My Bahia Principe member.
SILVER LEVEL: This level is for customers registered on My Bahia Principe with 2, 3, 4, or 5 hotel reservations made on the www.bahia-principe.com website or be contacting the Call Center of Bahia Principe Hotels & Resorts, after checking out and paying for the reservation. SILVER benefits will be applied on your third booking through www.bahia-principe.com, as long as you have been registered in the programe before doing the reservation, and by indentifying yourself as a My Bahia Principe member.
GOLD LEVEL: This level is for customers registered on My Bahia Principe with 6, 7, 8 or 9 hotel reservations made on the www.bahia-principe.com website or be contacting the Call Center of Bahia Principe Hotels & Resorts, after checking out and paying for the reservation. GOLD benefits will be applied on your seventh booking through www.bahia- principe.com, as long as you have been registered in the programe before doing the reservation, and by indentifying yourself as a My Bahia Principe member.
BLACK LEVEL: This level is for customers registered on My Bahia Principe with 10 or more hotel reservations made on the www.bahia-principe.com website or be contacting the Call Center of Bahia Principe Hotels & Resorts, after checking out and paying for the reservation. BLACK benefits will be applied on your eleventh booking through www.bahia-principe.com, as long as you have been registered in the programe before doing the reservation, and by indentifying yourself as a My Bahia Principe member.
Important:
When faced with two hotel reservations, when one is a consecutive check in, only the first reservation is taken into account. For example, if the Member’s check in date is on 1st January 2018 and checks out on 6th January 2018, with another reservation on 6th January to 14th January, only the first reservation will be taken into account. The only exception is when reservations are made consecutively but for different resorts, away from the complex of the first reservation.
Rewards are distributed according to the hotel reservation and not by the number of rooms in the reservation, and the benefits/services associated with the level the Member holds only apply to the room he/she stays in.
5. ADVANTAGES
**Advantages not applicable to flight + hotel reservation packages
BLUE: LEVEL:
- 5% discount on your next hotel reservation via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.
- Pre online check-in: You may do this between 5 days-1 day before arriving at the hotel. The customer will receive an email when pre online check-in is available. They may do this from the My Bahia Principe area.
- Priority Check In for our preferred guests, who will enjoy their own special queue indicated by the “My Bahia Principe” signpost, where they will be able to check in. This is where they will receive their wristband indicating their special access so that they can enjoy unique advantages throughout their stay. Guests can only queue here if they have booked their stay as a My Bahia Principe member.
- Choice of room location. You may do this between 5 days-1 day before arriving at the hotel, provided that you have already checked in online. This can be done from the My Bahia Principe area and will be subject to availability.
* Exception: reservations at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel) do not have the option of pre-selecting a room online. Once at the hotel the option of room location may be offered, subject to availability.
* Exception: Choice of room location not included for reservations with flexible rate payment at the hotel.
- Restaurant booking in advance. You may make restaurant booking in advance between 5 days and 1 day before arriving at the hotel, provided that you have already checked in on-line. This can be done from the My Bahia Principe area and will be subject to availability.
- 5% discount to use in Lobby Shops. Not applicable on tobacco, press, Wi-Fi or sale items. Not to be used in conjunction with other discounts.
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- 5% discount on Wine in the restaurants of our hotels.
- 5 % discount on Premium Drinks.
- 5 % discount on Special Dinners in the restaurants of our hotels. You can request more information about special dinners at the hotel's Public Relations area.
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
SILVER LEVEL:
- 5% discount to use on your next hotel reservation via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.
- Pre online check-in: You may do this between 5 days-1 day before arriving at the hotel. The customer will receive an email when pre online check-in is available. They may do this from the My Bahia Principe area.
- Priority Check In for our preferred guests, who will enjoy their own special queue indicated by the “My Bahia Principe” signpost, where they will be able to check in. This is where they will receive their wristband indicating their special access so that they can enjoy unique advantages throughout their stay. Guests can only queue here if they have booked their stay as a My Bahia Principe member.
- Free shared transfer on your next hotel reservation, only available via www.bahia- principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. To enjoy this benefit, the customer must confirm his or her transfer details via My Bahia Principe up to 5 days before checking in. This will apply only at valid airports.
* Exception: Free transfer not included for reservations with flexible rate payment at the hotel.
- Choice of room location. You may do this between 5 days-1 day before arriving at the hotel, provided that you have already checked in online. This can be done from the My Bahia Principe area and will be subject to availability.
* Exception: reservations at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel) do not have the option of pre-selecting a room online. Once at the hotel the option of room location may be offered, subject to availability.
* Exception: Choice of room location not included for reservations with flexible rate payment at the hotel.
- Restaurant booking in advance. You may make restaurant booking in advance between 5 days and 1 day before arriving at the hotel, provided that you have already checked in on-line. This can be done from the My Bahia Principe area and will be subject to availability.
- 10% discount to use in Lobby Shops. Not applicable on tobacco, press, Wi-Fi or sale items. Not to be used in conjunction with other discounts.
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- 10% discount on Wine in the restaurants at our hotels.
- 10 % discount on Premium Drinks.
- 10 % discount on Special Dinners in the restaurants of our hotels. You can request more information about special dinners at the hotel's Public Relations area.
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- Free Premium Wi-Fi (24hours/day, for 7 consecutive days) limited to one device. The code to access the Wifi service during the stay, will be sent by email 3 days before check in, along with the user instructions.
At Fantasia Bahia Principe Tenerife, Grand Bahia Principe Cayacoa and Grand Bahia Principe El Portillo, the customer will access the Free Premium WiFi through the WiFi connection at the hotel by entering their email address.
* Exception: Free Wifi Premium not included included for flexible rate reservations with payment at the hotel.
- SPA discount: 15% discount. (Not to be used in conjunction with any other Spa discount).
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- 10% discount to be used on Bahia Tours, exclusively available via www.bahia- principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. (Not to be used in conjunction with any other Bahia Tours discount) To enjoy this benefit, the customer must book the excursion before their stay, via My Bahia Principe, up to 5 days before checking in. If you want to book additional excursions, you can do it from the hotel with a 10% discount.
* Exception: Discount not included for flexible rate reservations with payment at the hotel.
GOLD LEVEL:
- 10% discount to use on your next hotel reservation via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.
- Pre online check-in: You may do this between 5 days-1 day before arriving at the hotel. The customer will receive an email when pre online check-in is available. They may do this from the My Bahia Principe area.
- Priority Check In for our preferred guests, who will enjoy their own special queue indicated by the “My Bahia Principe” signpost, where they will be able to check in. This is where they will receive their wristband indicating their special access so that they can enjoy unique advantages throughout their stay. Guests can only queue here if they have booked their stay as a My Bahia Principe member.
- Free shared transfer on your next hotel reservation, only available via www.bahia- principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. To enjoy this benefit, the customer must confirm his or her transfer details via My Bahia Principe up to 5 days before checking in. This will apply only at valid airports.
* Exception: Free transfer not included for reservations with flexible rate payment at the hotel.
- Choice of room location. You may do this between 5 days-1 day before arriving at the hotel, provided that you have already checked in online. This can be done from the My Bahia Principe area and will be subject to availability.
* Exception: reservations at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel) do not have the option of pre-selecting a room online. Once at the hotel the option of room location may be offered, subject to availability.
* Exception: Choice of room location not included for reservations with flexible rate payment at the hotel.
- Restaurant booking in advance. You may make restaurant booking in advance between 5 days and 1 day before arriving at the hotel, provided that you have already checked in on-line. This can be done from the My Bahia Principe area and will be subject to availability.
- 15% discount to use in Lobby Shops. Not applicable on tobacco press, Wi-Fi or sale items. Not to be used in conjunction with other discounts.
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- 15% discount on Wine in the restaurants of our hotels.
- 15 % discount on Premium Drinks.
- 15 % discount on Special Dinners in the restaurants of our hotels. You can request more information about special dinners at the hotel's Public Relations area.
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- Free Premium Wi-Fi (24hours/day, 24hours/day, for 7 consecutive days) limited to two devices. The code to access the Wifi service during the stay, will be sent by email 3 days before check in, along with the user instructions.
At Fantasia Bahia Principe Tenerife, Grand Bahia Principe Cayacoa and Grand Bahia Principe El Portillo, the customer will access the Free Premium WiFi through the WiFi connection at the hotel by entering their email address.
* Exception: Free Premium Wifi not included for reservations with flexible rate payment at the hotel.SPA discount: 20% discount. (Not to be used in conjunction with any other Spa discount).
- SPA discount: 20% discount. (Not to be used in conjunction with any other Spa discount).
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- 20% discount to be used on Bahia Tours, exclusively available via www.bahia- principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. (Not to be used in conjunction with any other Bahia Tours discount) To enjoy this benefit, the customer must book the excursion before their stay, via My Bahia Principe, up to 5 days before checking in. If you want to book additional excursions, you can do it from the hotel with a 10% discount.
* Exception: Discount not included for reservations with flexible rate payment at the hotel.
- Late Check Out (subject to availability). Late Check Out until 18.00pm
- Early Check in (subject to availability). Early Check In from 08:00am
- Extra a la carte dinners. Varies according to hotel type:
In Grand Bahia Principe, Sunlight Bahia Principe hotels, and Fantasía Bahia Principe Tenerife 4 dinners per week. In Luxury Bahia Principe, Grand Bahia Principe Aquamarine and Fantasía Bahia Principe Punta Cana hotels, there are unlimited extra dinners.
*Exception: Sunlight Bahia Principe San Felipe includes 3 extra dinners.
Service not available in hotels in Majorca (Sunlight Bahia Principe Coral Playa, Hotel Piñero Bahia de Palma, Hotel Piñero Tal)
- Free hydrotherapy circuit in those hotels that offers this service.
- Minibar upgrade
BLACK LEVEL:
- 10% discount to use on your next hotel reservation via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts.
- Pre online check-in: You may do this between 5 days-1 day before arriving at the hotel. The customer will receive an email when pre online check-in is available. They may do this from the My Bahia Principe area.
- Priority Check In for our preferred guests, who will enjoy their own special queue indicated by the “My Bahia Principe” signpost, where they will be able to check in. This is where they will receive their wristband indicating their special access so that they can enjoy unique advantages throughout their stay. Guests can only queue here if they have booked their stay as a My Bahia Principe member.
- Free private transfer on your next hotel reservation, only available via www.bahia-principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. To enjoy this benefit, the customer must confirm his or her transfer details via My Bahia Principe up to 5 days before checking in. This will apply only at valid airports.
* Exception: Free transfer not included for reservations with flexible rate payment at the hotel.
- Choice of room location. You may do this between 5 days-1 day before arriving at the hotel, provided that you have already checked in online. This can be done from the My Bahia Principe area and will be subject to availability.
* Exception: reservations at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel) do not have the option of pre-selecting a room online. Once at the hotel the option of room location may be offered, subject to availability.
* Exception: Choice of room location not included for reservations with flexible rate payment at the hotel.
- Restaurant booking in advance. You may make restaurant booking in advance between 5 days and 1 day before arriving at the hotel, provided that you have already checked in on-line. This can be done from the My Bahia Principe area and will be subject to availability.
- 20% discount to use in Lobby Shops. Not applicable on tobacco, press, Wi-Fi or sale items. Not to be used in conjunction with other discounts.
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- 20% discount on Wine in the restaurants at our hotels.
- 20 % discount on Premium Drinks.
- 20 % discount on Special Dinners in the restaurants of our hotels. You can request more information about special dinners at the hotel's Public Relations area.
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- Early Check in (subject to availability). Early Check In from 08:00am
- Late Check out (subject to availability). Late Check Out until 18.00pm
- Free Premium Wi-Fi (24hours/day, for 7 consecutive days) limited to two devices. The code to access the Wifi service during the stay, will be sent by email 3 days before check in, along with the user instructions.
At Fantasia Bahia Principe Tenerife, Grand Bahia Principe Cayacoa and Grand Bahia Principe El Portillo, the customer will access the Free Premium WiFi through the WiFi connection at the hotel by entering their email address.
* Exception: Free Premium Wifi not included for reservations with flexible rate payment at the hotel.
- SPA discount: 20% discount. (Not to be used in conjunction with any other Spa discount).
* Exception: Discount not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- 20% discount to be used on Bahia Tours, exclusively available via www.bahia- principe.com or by contacting the Call Center of Bahia Principe Hotels & Resorts. (Not to be used in conjunction with any other Bahia Tours discount) To enjoy this benefit, the customer must book the excursion before their stay, via My Bahia Principe, up to 5 days before checking in. If you want to book additional excursions, you can do it from the hotel with a 10% discount.
* Exception: Discount not included for reservations with flexible rate payment at the hotel.
- Unlimited á la carte evening meals.
* Exception: Service not available at Mallorca hotels (Sunlight Bahia Principe Coral Playa, Piñero Bahia de Palma Hotel, Piñero Tal Hotel)
- 1 night free on the next hotel reservation made on www.bahia-principe.com or when contacting the call center of Bahia Principe Hotels & Resorts. Only applicable on hotel reservations of 7 nights. The free night will be deducted from the total amount of the reservation; thus the customer will pay for one night less of their stay.
- Free hydrotherapy circuit in those hotels that offers this service.
- Minibar upgrade
6. CANCELLATION OF PROGRAM MEMBERSHIP
The Member of the program can cancel their Membership at any time in writing using the support email mybahiaprincipe@bahia-principe.com or contacting the Call Center of Bahia Principe Hotels & Resorts.
This voluntary cancellation implies that the customer will lose all their benefits automatically, their account will be deactivated and they will lose their status as a Member.
Bahia Principe Hotels & Resorts reserves the right to temporarily suspend or definitively cancel the Membership of any Member of My Bahia Principe for not complying with the Terms & Conditions stated in this document, irregularity in payment or inappropriate behavior at the hotel
Bahia Principe Hotels & Resorts reserves the right to definitively cancel accounts that remain inactive for a period of more than 36 months, if deemed appropriate, losing all benefits accumulated in the program, effective immediately.
7. MODIFICATIONS
Bahia Principe Hotels & Resorts reserves the right to partially or completely cancel or modify these General Conditions. The Member will retain access to the updated General Conditions on the My Bahia Principe website.
In no case is BAHIA PRINCIPE & RESORTS responsible for losses, damages and harm that this cancellation may cause members. Members will not reserve the right to seek remuneration or compensation for themselves, or be able to make a complaint against BAHIA PRINCIPE HOTELS & RESORTS or any other enterprise in its group.
Change of the Membership account holder, in order to register a new Member, is not permitted. Instead the new Member must register him/herself as a new Member.
The Member declares that all data provided is correct and authentic, is encouraged to keep this information up-to-date, in accordance with their prevailing situation. BAHIA PRINCIPE HOTELS & RESORTS must be kept informed of any change of name, email… by the Member, in order to assure efficient service; if this is not the case, the company will not take responsibility.
In the case that the Member passes away, his/her benefits accumulated in the program will not be inherited.
8. PRIVACY POLICY
The objective of the My Bahia Principe programme is to reward your loyalty and help us learn more about you to be able to provide services in conditions that are beneficial and adapted to your preferences. For this reason, joining the programme involves the processing of your personal data to create customer profiles and send you commercial emails in accordance with the privacy policy of the My Bahia Principe programme, which can be viewed here.
9. Free Travel Medical Insurance
The following can benefit from free travel medical insurance:
Customers registered in the My Bahia Principe loyalty program
Stays between July 10, 2020 and July 31, 2021.
This promotion is valid only for bookings made via www.bahia-principe.com
Bookings under the “travel safe” minimum stay 3 nights.
Guarantees and limits per Insured Party with Europ Assistance
- Medical care for COVID-19
- Medical expenses (surgical and pharmaceutical) up to €30,000
- Dispatch of doctor to the hotel
- Medical transfer of the sick and injured
- Extension of hotel stay due to illness or accident up to a maximum of 10 days (€100/day)
- Repatriation in case of death
The insurance cover applies at the hotel from check-in to check-out.
For more information, click here
10. Free transfer from Silver
The free transfer is available to Silver, Gold and Black level members with hotel-only reservations who have booked through bahía-príncipe.com or our call centre and have filled in the flight information within the time period indicated.