Terms & Conditions
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Bahia Principe Rewards:
BAHIA PRINCIPE REWARDS (from now onwards “the Program”) is a loyalty program of Grupo Piñero. The data controller is MANAGEMENT HOTELERO PIÑERO S.L., with Tax ID number B57211732 and registered address at Plaza Mediterráneo nº5 Ed. Neptuno 07014 - Palma de Mallorca, management entity for Grupo Piñero brands and loyalty programmes.
TERMS & CONDITIONS
1. MEMBERS & ELIGIBILITY
All home-based agents and retail travel agents of legal age, who work for Travel Agencies with a valid IATA, ARC, TRUE, CLIA number or other (henceforth identified as the Member), are eligible to participate in BAHIA PRINCIPE REWARDS.
IMPORTANT: Any employees of tour operators, Online Travel Agency and wholesalers are not eligible to participate in the program.
All travel agents must be registered first of all on the Bahia Principe Hotels & Resorts website, www.bahia-principe.com, in the PRO AGENTS section, and then, there will be given the access to BAHIA PRINCIPE REWARDS. The agent who will become the member must also be registered within the corresponding agency’s profile. Each BAHIA PRINCIPE REWARDS member can only have a single account where their points and reservations will be registered.
The program will provide to each BAHIA PRINCIPE REWARDS’s Member a membership number and user that can be canceled at any time by the program owner if the member have not used it during the period of over three years.
2. PROGRAM OBJECTIVE
The program aims to reward and recognize all travel agents effort for selling our stays, increasing their acknowledgement of our hotels, and communicating it to their clients. With this purpose, BAHIA PRINCIPE REWARDS is a points-based system in which its Members can accumulate points and redeem it for Free Stays, Vouchers (that include Hotel´s services and others).
3. BOOKING REGISTRATION
The members will accumulate points in their account once the client’s check-out occurs.
The reservations can be registered by the following ways:
a) The bookings that are made directly with Bahia Principe will be automatically registered in the member’s account and, if periodically there is a points multiplier promotion for the booking, stay period, or any other promotion, the system will calculate it automatically. If the travel agent cancels it before the check-in or there is a No Show, the booking will be canceled and the points won´t be accumulated into their account.
b) The bookings that are made through other eligible method that is not directly with Bahia Principe, have to be registered manually into member’s account and its points calculation will be made according to the same method referred above.
Please, be notified that the points will be credited to members’ account only once the clients check-out occurs and all data is confirmed by Bahia Principe Hotels & Resorts. None points will be credited in advance until the check-out of the client and all data is confirmed.
4. EARNING POINTS
Members can earn BAHIA PRINCIPE REWARDS’s points, the following ways:
a) For each booking made by the travel agent to their travel agency’s clients, at any hotel that participates in the program (the corresponding points will be calculating due to the number of Room Nights) through the different booking methods that are eligible for it.
b) For becoming a Bahia Principe Hotels & Resorts specialist, completing e-learning courses that can be found in the E-learning section.
c) Welcome Points. Every new member by joining the Program will receive points for it.
d) The points obtained in the program will expire 3 years after its generation.
e) The members are allow to transfer points just to Program Member´s that work for the same Travel Agency under the same operating code. The transferred points once in the account of destination member will maintain the original caducity.
f) The promotions that are published do not accumulate. If a reservation is valid for more than one promotion at the same time, the agent will receive the one that is more beneficial.
IMPORTANT: The program reserves the right to make modifications or corrections to the points account of any participant in the program if it is proven that the points awarded to them, for whatever reason, were not acquired in line with the program specifications. This is true even in cases where a different amount has been communicated via email than the one that actually corresponds to the participant.
5. REWARDS
The Account Holder understands and accepts that in order to apply for a special travel agency rate, or to redeem points for benefits, he/she will need to prove his/her status as a travel agent within the Programme. For this purpose, any valid document may be used (e.g. ARC/IATA, CLIA, TRUE, business card, website with your details, etc.) that identifies you as such. The document can be attached during the registration process, or at any time via the Bahia Principe Rewards platform -> My Account -> Personal Information.
There are 2 categories of incentives that can be redeem:
- Free Stays
- Vouchers/Promotion Codes
IMPORTANT: Remind that the incentives are personalized and must be used by the travel agent that have redeemed it in his/her account. Incentives are not transmissible to other participants or people that is not identified as a travel agent and a program’s member either.
a) Free Stays
When the member has enough points to redeem it for a Free Stay, he/she should access to the catalog and select the number of Free Stays and the hotel which he/she wants to travel. The Free Stays are valued differently, according to Bahia Principe Hotels & Resorts brands (Sunlight, Grand, Luxury or Fantasia).
IMPORTANT: After receiving the redemption requirement, our Support team will confirm the availability of the hotel that you have selected as soon as possible. Once confirmed, you will receive in your Account the booking locator confirmation (please, once your redemption was approved, remind to consult all the detail in “Redemption History” in your Account).
At the arrival your travel agent ID will be asked for, so please be sure that you bring it with you.
If you desire to cancel your free stay you can do it without penalization until 2 weeks before your check-in date. For that, please send an e-mail to our Support team. If not done before the 2 weeks, none points will be given back into your account.
Reservations made with Travel Agent Rates Discounts: the cancellation policy can be consulted on the e-mail confirmation that the Travel Agent receives once confirms its purchase.
b) Vouchers/Promotion Codes
Taking advantage of the services and all amenities that can be enjoyed in each one of the hotels of Bahia Principe Hotels & Resorts, BAHIA PRINCIPE REWARDS has prepared for its members the possibility to enjoy it during their stay.
For each redemption you will receive the correspondent voucher/promotion code, which can be used during your stay.
IMPORTANT: The value of the vouchers are not refundable and cannot be redeem by money. If the value of the requested service is higher than the voucher in member’s possession, the travel agent can complement it with money. In case of the value of the service is lower than the travel agent voucher, no money will be given to the member.
6. ADDITONAL INFORMATION FOR BAHIA PRINCIPE REWARDS’ MEMBERS
The program will send every month a newsletter. If the data is incorrect, the BAHIA PRINCIPE REWARDS member should inform Bahia Principe Hotels & Resorts, providing the needed documentation to our Support team.
The program reserves the right to be cancelled whenever the proprietary company, Bahia Principe Hotels & Resorts, considers it opportune, granting the registered BAHIA PRINCIPE REWARDS’ members, a period of 3 months to redeem their points. In the event of “the program” ‘cancelation, and once the deadline is reached, all the accumulated points by the members will be automatically cancelled. BAHIA PRINCIPE & RESORTS, won’t be responsible in any case for the losses, damage or prejudices that could be caused to the members by the above mentioned cancellation. Members will have no right to any compensation for them and there will be no possibility to submit any claim to Bahia Principe Hotels & Resorts or to any company within their group on this basis. The Program will be cancelled without prior notice and without any liability and the previous paragraph will not apply under the circumstances of a force majeure or legal enforcement that prevents its continuity or operation.
Bahia Principe Hotels & Resorts reserves the right to unilaterally modify the operational structure of the Program at any time (the list of the points required for redemption stays, the present general terms and conditions, or any other aspect related to the Program or the participation of its members, without previous notice them). In this case, Bahia Principe Hotels & Resorts can notify Members via e-mail or via BAHIA PRINCIPE REWARDS’s website with a minimum notice of 15 days, in the event of a new operational structure for the Program and the Terms and Conditions that govern it, as well as the date on which it becomes effective. If no effective date is indicated, it will be understood that the modifications enter into force 15 days after the e-mail is sent or the information is published on the website, whichever happens first.
The participation in BAHIA PRINCIPE REWARDS carries the automatic, personal and direct intervention of any bonus or incentive offered by BAHIA PRINCIPE REWARDS, will allow the “Program” to carry out publication, both in the winners’ list and in any other promotional support, of the name, personal and professional information as well as of his/her image and/or voice, unless the beneficiary does not formulate his/her acceptance or his/her express refusal to the bonus or incentive, with the purpose of spreading the prize delivery in the private area of the program and in the monthly newsletters sent to the members.
7. INTERNET PRIVACY STATEMENT
The objective of the Bahia Principe Rewards programme is to reward your loyalty and help us learn more about you to be able to provide services in conditions that are beneficial and adapted to your preferences. For this reason, joining the programme involves the processing of your personal data to create customer profiles and send you commercial emails in accordance with the privacy policy of the Bahia Principe Rewards programme, which can be viewed here.