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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

What is Bahia Principe?

Bahia Principe Hotels and Resorts are the best place to spend your holidays. Bahia Principe offers the best quality stay and excellent service with our all-inclusive holiday packages to the best tourist destinations in the Caribbean, Canary Islands and Majorca. You can enjoy your vacation at 5 and 4 star resorts in the Dominican Republic, Samaná, Riviera Maya, Jamaica, Costa Adeje and Puerto de La Cruz.

What can I do during my holidays in Bahia Principe?
You can do all kinds of water sports like scuba diving, windsurfing, canoeing, or play golf in an amazing setting.
You can relax on a paradise beach or in the Bahia SPA explore the natural surroundings around Bahia Principe, which boasts beautiful landscapes and enchanting views of the ocean.

Type of booking: What is"Flight + Hotel"?
Our booking engine searches hotel rates and the package selected on the one hand and the available regular flights for the selected dates on the other. It's the ideal product for travelling to our hotels in Majorca and Tenerife because if you book in advance, there are more available rooms and flight rates, which is not the case for hotels in the Caribbean where the travel type option that we recommend is “Holidays”.

Type of booking: What is "Hotel"?
The booking engine searches the most economical rates for the hotel and dates selected.

Where should I go for my holidays?
Bahia Principe has establishments in the best tourist destinations in the Caribbean, Tenerife and Majorca. We have 10 resorts in the most gorgeous spots in the beautiful Dominican Republic; in Riviera Maya, Mexico you can choose from three 5 star resorts; in Jamaica we have an incredible colonial style resort and in Tenerife and Majorca there are 3 hotels on each island. If you need us to help you make your decision, use the resort adviser, and you will find the holidays you've always dreamed of.

I'm trying to decide between several resorts and I don't know which one to choose, What should I do?
Easy, use the comparer. Go to All Resorts, and you will see a list of all the resorts, click Compare on the bottom of each resort you choose. In the Comparer, you will see all the resorts you selected and you can compare the differences depending on your preferences. With the help of the Comparer and a little intuition, you will choose the best resort for you.

Are they resorts adapted for the disabled?
Yes, the resorts in Jamaica, Tulum, Akumal (in Mexico), Bavaro (in the Dominican Republic), Costa Adeje, San Felipe and Tenerife (in Tenerife), are adapted for the disabled.
The Luxury Bahia Principe Cayo Levantado resort (in the Dominican Republic), is not adapted but has facilities to meet their needs.

Do you have special menus?
A wide range of cuisines are available. If you have special dietary needs please consult the hotel before you arrive.

Do I need to take any medical precautions?
Normally there is no need to take any medical precautions like special vaccinations, however, we suggest you follow the recommendations issued by the official authorities in this matter. If you suffer from a chronic disease, please talk with your doctor so he/she can inform you of the precautions to take. The resorts have 24 hour medical services, the price is not included for medical consultation.
You can buy medicine in some of our resorts or in their proximities, in Bahia Principe Village, for example.

I am getting ready for the trip, is there anything I need to keep in mind?
In most of our Bahia Principe resorts you can purchase all kinds of products and basic items to make your stay more pleasant.
We suggest you bring summer clothes and swimsuits, and maybe a jacket in case it gets chilly at night. You should know that the a la carte thematic restaurants have a formal dress code.
Also remember that you can exchange money, regardless of the tourist destination, at the hotel's reception.

How can I book online?
To make a reservation online, you need to fill out all the fields in the booking form and follow the steps indicated. You can make a reservation in a matter of minutes.

How can I pay for my vacation?
For your convenience, you can pay by credit card or bank transfer. For further information please consult the Means of Payment and Security sections.

Is it safe to pay by credit card?
Yes, it is completely secure, for more information check the Means of Payment and Security sections.

Will I receive confirmation of my booking?
Yes, after finishing the process, we will send you all your booking details, which will include the products you have contracted.

Why can't I find any hotels available?
It could be due to the fact that the hotels are fully booked on the dates selected. Try widening the search or use our Offer Search Engine.

Why are there no flights available?
It's possible that no flights have been scheduled for the city of departure on the date selected. Try choosing another city of departure with more frequent flights.

Why is more than one offer shown for the same date?
Because they are different offers. Check the conditions of each one closely before selecting the one that suits you best.

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